Responsible for the planning, organizing and managing day-to-day the Department of Protection Services (Security Department) and the Department of Museum Facilities (Physical Plant) IT operations: deployment and ongoing coordination of technical security and building automation systems, overseeing both departmental and enterprise operations system projects as assigned and needed, including but not limited to; vendor communications; ensuring IT system security confidentiality, integrity and availability; assisting in the recommendation, development, implementation, and support of IT solutions; purchasing enterprise and departments hardware, software, and auxiliary IT items for operations systems; maintaining documentation for system architecture and project progress/timelines; and participating in operational, administrative, fiscal, and personnel decision making.
The system administrator will also collect data/metrics on the systems, analyzes this data to determine trends, and then propose opportunities and strategies. This position is responsible for monitoring multiple security and facilities data sources and identifying priorities to ensure safety and security risks, building performance data, facility maintenance activities and energy needs are identified and performing related work as required and/or assigned.
This position reports directly to the Vice President of Operations with a matrix reporting line to the Director of Operations (DoPS) and the Associate Vice President of Museum Facilities (DoMF) and works with the central Information Services department to understand and implement IT infrastructure designs and coordinate rollouts.
Coordinates, plans and administers the operational systems between Protection Services, Museum Facilities, Information Services and other AIC/SAIC departments.
Develops security and facility system application implementation plans, products, and controls technique for custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
Implements security and facility standards, operating procedures, protocols and guidelines for multiple platforms and diverse system environments.
Identifies sources of information and designs methods to collect and retrieve data from internal and external sources.
Analyzes incident and statistical information to reveal frequency and severity patterns and escalation of events.
Liaises with DoPS and DoMF with regards to information security incidents, procedures and system requirements.
Analyzes, develops and executes data mapping and transformation processes and requirements within and between applications.
Ensures data integrity by developing and executing necessary processes and controls around the flow of data.
Performs real-time analysis determined by current business needs.
Identifies opportunities for increased efficiencies across system/operations and provide recommendations.
Leads problem-solving efforts often involving outside vendors and other support personnel.
Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays and other components.
Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the organization.
Stays current with technological developments and provides advice, guidance and recommendations in systems administration technology.Investigates, recommends improvements and proposes innovative solutions for new technology and increases the use of existing security and facility systems.
Oversees the day-to-day security and facility IT operations including monitoring project timelines, server and equipment administration, radio communications, network assistance, security, backup/disaster recovery/business continuity protocols, procurement, and reporting.
Administer the procurement, installation, life-cycle maintenance, and license management of IT hardware and software.
Coordinate system installation, debugging and operational troubleshooting with vendor/partners and Art Institute departments, as required.
Respond to emergencies, system problems or maintenance situations as appropriate.
Bachelor’s Degree in computer science, information technology, and/or equivalent combination of experience and training.
5-7 years of experience with security and/or facility systems is required.
Ability to understand and operate key systems and electronic security solutions such as Digital Video Management, Access Control, RFID and wireless alarm systems, card access, intrusion & panic alarms, and security networks.
Ability to understand and operate Building Information Management and Building Automation Systems (i.e. energy monitoring and analysis, real-time fault detection, diagnostics and remote monitoring, control and notification solutions.
Proven collaborator and problem solving skills and ability to make sound judgment/decision.
Must also possess excellent organization, customer service/public relations, and oral and written communication skills.
Ideal candidates would possess; training program development experience and/or training experience, and experience in cultural property protection.
Strong computer and excellent oral and written skills.
Demonstrated ability to work in a collaborative environment.
Ability to work independently to prioritize and handle multiple projects and tasks to completion with limited direction.
Extreme attention to detail and organization.
Must be able to transcend from data analysis to produce meaningful reports/recommendations.
Project Management, technical requirement and business experience is extremely beneficial.
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.
The Art Institute of Chicago is a world-renowned art museum housing one of the largest permanent collections in the United States. It is encyclopedic in nature with strong holdings across all media, all traditions and all ages. The Art Institute is particularly recognized for its extraordinary Impressionist, Modern, Contemporary and American collections, among other aspects of its holdings. In a...ddition to housing its permanent collection, it typically stages 35-40 special exhibitions a year. In 2014, it was named by TripAdvisor travelers as the number one museum in the world, a remarkable recognition that speaks not only to the quality of the collection but to the entirety of the visitor experience.
The Art Institute welcomes between 1,400,000 and 1,800,000 visitors a year and has a membership of 100,000. The museum has an annual operating budget of approximately $110 million.
Founded in 1879, the Art Institute grew with the success of Chicago and quickly attained world class stature given the strength of its collection. The Art Institute has expanded several times in its history, most recently and notably with the opening in 2009 of the 264,000 square foot Modern Wing designed by internationally acclaimed architect Renzo Piano. The addition has been critically important to the museum as it not only provided much needed gallery space, but also allowed the Art Institute to reorganize its galleries to present the collection in a more logical and accessible fashion. The new addition also includes one of the largest education facilities at any museum and this center has allowed the Art Institute to expand its already impressive array of offerings.