The General Manager will be responsible for managing, directing, and coordinating operations for entire property. The General Manager is accountable to protect, maintain, and enhance the value of assigned asset(s) in order to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the communities in which those assets are located.
***** Chinese Language skills required- preferably Mandarin**********
Primary Responsibilities: • Primary responsibility is to direct and coordinate the operational activities of the assigned center, including the direction f loss prevention, risk management, marketing, safety/security, maintenance, landscaping, snow removal and tenant build-out. • Full financial responsibility for assigned center for budgeting, reforecasting, and improving net operating income beyond approved budget. • Preparation and timely submission to owners of monthly reports and other periodic reports, in a format and on a schedule determined by the owner. • Assure the proper set up and termination of leases, the proper management of payables and receivables and the timely calculation, billing and receipt of operating expense escalations and CAM recoveries. • Collects all billed rents in full and on time. • Ensures effective cost control and profitability for center. Identifies problem areas and proactively works to improve performance. Recommends annual operating budgets and executes plan within guidelines. • Maintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies. • Operation of each assigned property in a manner that provides the owner with optimum Net Operating Income. • Quantify and compare lease terms (rent abatements, TI costs, rental rates, etc). • Reviews and approves all year-end tenant reconciliations. • Prepares narratives and variance reports to be distributed with monthly financial statements. • Ensures compliance with lease requirements including operating requirements, hours of operation and use clause. • Minimizes risk by monitoring and managing property, tenant and vendor insurance requirements; claims processing; building security; life safety policies, procedures and training; and employee safety. • Ensures compliance with OSHA. Monitors crime statistics. Takes corrective action, as needed. • Contracts with outside vendors, including obtaining bids, executing contracts and executing purchase orders. Monitors contractor performance and approves payables. • Assures compliance with contracts pertaining to assigned properties. • Establishes specifications, solicit and award bids for services from third party vendors. • Periodically solicit competitive bids for service. • Uses contract forms approved by the owner. • Contracts include management agreements, lease agreements, license agreements, service contracts and construction contracts. • Evaluates center for property needs and recommends improvements as required. • Areas of emphasis include periodic inspections, preventive maintenance, code compliance (including ADA), energy management, vendor management, construction and design. • Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment and property vehicles. • Monitors on-site tenant construction for compliance with approved plans. Works proactively with others to ensure minimal revenue loss from missed commencement dates. • Manages preparation of vacant spaces (in ready-to-show condition at all times) as well as specialty leasing locations. • Coordinates with Marketing to insure that all programs are consistently innovative, targeted and effective, the budget well prepared and executed, graphic quality and consistency maintained and true to the branding and vision of the asset. • Maintains a positive relationship with the local community. Has good working knowledge of political and regulatory changes that may impact center operations. Takes corrective action and informs others as needed. • Other duties as assigned.
• Hires, trains, and supervises center personnel. • Provides objectives, evaluates performance and gives interim and annual performance reviews of direct reports. • Ensures compliance with company personnel policies and applicable laws. • Direct reports may include Operations Manager, engineers and office staff, with dotted line reports with Marketing and Specialty Leasing. • May supervise non-exempt, exempt or professional employees. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.
THE CANDIDATE The successful candidate will be a professional with demonstrated experience in the role or a similar role. Strong preference for candidates with previous experience in mall management.
Experience and Training: • A Bachelor’s degree business or related field. • 3-5 years related experience with a minimum of 3 years management experience or equivalent combination of education and experience. • Must have thorough knowledge of commercial real estate, a broad understanding of finance, leasing, legal, maintenance, security and housekeeping functions, and the tenant relations requirements of managing retail and office properties. • Preferred: CSM, CPM, or RPA designation
Knowledge, Skills and Abilities: • Strong written and verbal skills. • Ability to understand and carry out industry specific written and oral direction. • Positive, innovative approach to problem solving. • Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization. • Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center. • Ability to define problems, collect data, establish facts and draw valid conclusions. • Ability to prepare detail budgets and operating forecasts and analyze monthly reports for conformance to budgetary guidelines. • Proven ability to work independently as a leader and as a team member. • Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through. • Ability to exercise judgment and discretion is critical to success. • Must be able to cope with shifting priorities, difficult situations and deadlines. • Ability to work a rotating schedule during the hours of center operation.
Professional and Personal Characteristics:
• Demonstrated organizational skills. • Outstanding oral and written communication skills and the ability to interact with a broad constituency. • Results-oriented and high energy. • Highest level of personal integrity. • Ability to multi-task in a fast-paced environment. • Ability to prioritize work and meet deadlines. • Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues. • Creative and innovative approach to solving problems and resolving issues. • Systems-oriented. Intermediate knowledge of Microsoft Office Suite and ability to work with database systems.
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