The Center Director is responsible for the coordination of all administrative, operational, and student success aspects of the International Study Center (ISC). Areas of responsibility include staff recruitment and development, coordination with the partner university in faculty recruitment and development, student learning, program administration and enhancement, budget management, student support, admissions process facilitation as well as ancillary sales and marketing functions.
Building an ISC culture focused on accountability, academic rigor, innovation and a commitment to excellence are important priorities for the Center Director. The Center Director will also give priority to strengthening operational infrastructure and providing support to staff and customer service to students. Pro-active management of internal Study Group (SG) relationships and external stakeholders across the ISC and the partner university are essential in executing the administrative and operational duties of the position.
Oversees day-to-day operations of the ISC and ensures a high standard of delivery across all center services
Builds and manages a strong administrative staff focused on outstanding student and partner service, efficient operations and commitment to excellence
Applies administrative and operational processes consistent with the goals of the unit and SG; including setting and reviewing key metrics to include product performance, progression rates, performance through degree, capacity utilisation
Serves as an ambassador for SG, promoting its programs, supporting its vision and culture, articulating its value, and building positive working relationships with key stakeholders across campus and in the community
Student Success and Performance Leadership
Oversees the delivery of a comprehensive student support strategy
Identifies at risk students and develops student success plans (including behavioural, academic, attendance) for students at risk of non-successful progression
Documents and reports out regularly on pathway activities, student issues, or highlights to appropriate parties
Collaborates with partner institutions to coordinate seamless student conduct, risk management, and crisis intervention/management policy and protocol activities as they relate to ISC students
Marketing, Sales and Admissions
Collaborates with the Marketing Department on strategic planning for attracting students to the institution
Coordinates with the partner institution for the student admission process at the International Study Center including, but not limited to: pro-actively responding to student inquiries and pre- arrival communication with agents, ensuring timely processing of applications, enrolments, and housing confirmations
Builds and maintains close working relationships between partner institution and Center staff, agents worldwide and SG’s regional office and recruitment staff
Oversees liaising with staff in-market on student issues, provides feedback on market information and trends, and coordinates SG’s and the partner institution’s systems and procedures.
Ensures compliance with all aspects of budgeting, finance, and collections
Develops and oversees Center’s annual operating budget and quarterly forecasts
Supervises debt collection, in conjunction with Finance, from students within the Center
Oversees processing and payment of Center invoices
Experience in English as a second or foreign language preferred
Experience living and working outside the United States preferred
Minimum of five years of administrative/academic experience with increasing responsibilities in the educational arena is required
At least two years of experience in a senior management position
Budget and collections experience
Demonstrated skill in working within a university setting with in-depth understanding of higher education culture
Enhanced ability to work independently, from afar, with little supervision
Comprehensive understanding, and healthy appreciation for corporate higher education and public/private partnerships
Strategic planning, project management, and change management ability
High-energy, motivation and enthusiasm coupled with a solutions-oriented mind set to challenges encountered
Prepared to be flexible with working hours to accommodate student and partner university needs
About Study Group
Study Group prepares students for life in a global society and success in a global economy. We educate students from every corner of the globe enabling them to realise their potential through a transformational learning experience.
Study Group pathway programs are specially designed, university-recognized courses that help students gain an academic and English language advantage, enabling them to meet the stringent entry requirements for leading US and Canadian universities.