Position Description: Great sales are the result ofstrong purpose, conviction and pride - pride in your ability and your product.UnitedHealth Group offers a portfolio of products that are greatly improvingthe life of others. Bring along your passion and do your life's best work.(sm)Manages ongoing contract relationships and service delivery to clients for oneor more accounts. Acts as outward-facing, dedicated resource for assignedaccounts, typically with direct client contact (not call center) and large orcomplex accounts. Builds relationships with employer/group clients (notindividual members) and serves as the primary point of contact for overall andday-to-day service delivery. Represents client internally and coordinates withother functions to implement client systems, complete projects, and addressongoing service needs. This function includes employees who are in dedicatedon-site service roles. Jobs in this function may work closely with sales onrenewals and upselling, but incumbents do not have specific sales goal accountabilityor primary responsibility to close sales. Account management jobs focusedprimarily on relationship and service management belong in this family; jobswith significant sales responsibilities or sales-related incentives (including'OTH' plans) belong in a sales band. Primary Responsibilities:Facilitate periodic program reviews with clients (monthly, quarterly and/or annually).Quote, sell and implement small group insurance accounts under $25,000.00 yearly premium.Work with designated insurance underwriters as well as the Sales team to quote large, non-scholastic groups.Working with Manager to develop plans to meet short term objectivesIdentifies and resolves operational problems using defined processes, expertise and judgment.First point of contact for the resolution of complaints, billing discrepancies and claims issues.Provides support in the educational requirements for group programs.Establish regular communication with group clients and build loyal and relationships.Present services and program review for clients in a large and small group setting.Assist with the training to internal team members to understand the client's specific needs.Serve as backup to Product Specialist by answering phones or emails from customers. Understand all aspects of enrollments from a Product Specialist stand point.Serve as the Subject matter expert with all processes within the department.
Requirements:High School Diploma / GED or higher .Previous experience training internal and external groups and associates.Previous Insurance industry experience.Intermediate proficiency with MS Word (creating and editing documents), Excel (using formulas, creating and editing spreadsheets).Preferred Qualifications:Bachelor's degree (or higher) is strongly preferred.Property and Casualty Product License is preferred and is required to be obtained within 60 days of hire.Previous experience managing broker relationships.Previous experience with direct account management.PowerPointexperience (editing templates)Careerswith UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6organization that's serving more than 85 million people already and buildingthe industry's singular reputation for bold ideas and impeccable execution.Now, add your energy, your passion for excellence, your near-obsession withdriving change for the better. Get the picture? UnitedHealthcare is servingemployers and individuals, states and communities, Military families and Veteranswherever they're found across the globe. We bring them the resources of anindustry leader and a commitment to improve their lives that's second to none.This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Travel Insurance Client Service Analyst, Towson, MD, healthcare, training, client service, insurance, sales, Property and Casualty Product License
Internal Number: 749583
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.