Clinical Administrative Coordinator - Call Center - Wausau, WI
February 13, 2018
Position Description:There may be easier administrative jobs out there, but few offer the satisfaction of truly helping people manage their personal health and well-being. UnitedHealthcare, part of the UnitedHealth Group family of businesses, is serving employers and individuals, states and communities, military families and veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. Our customer service teams have a serious responsibility to make every contact informative, productive, positive and memorable. If you're the kind of person who wants to bring your contribution to a new level every day, find out more.Employees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission / discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers / members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.Primary Responsibilities:Respond to Incoming Provider and Enrollee callsResolve Customer Service inquiriesAssist with faxes and emailsModerate work experience within own functionSome work is completed without established proceduresBasic tasks are completed without review by othersHandle pre-authorization calls for upcoming surgeries, hospital admissions, imaging and therapy, etcSupervision/guidance is required for higher-level tasksOther duties as assigned by manager and/or director
Required Qualifications:High School Diploma / GED or higher2+ years of customer service experience analyzing and solving customer issues and concernsPrevious experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents), Microsoft Word (ability to create, edit, save, and send documents), and Microsoft Excel (ability to create, edit, save, and send documents)Computer experience including, but not limited to, ability to learn new computer system applicationsComfortable working Monday through Friday from 10:30 am to 7:00 pm CST or 11:30 am to 8:00 pm CSTPreferred Qualifications:Data Entry ExperiencePrevious Clinical or Healthcare experiencePrevious experience working in a call centerJoin us today. It's a chance to help improve life for millions of people and a role that can lead to your life's best work.SMCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Wausau, Wisconsin, Clinical, Administrative, Healthcare, UMR
Internal Number: 750060
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.