Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Primary Responsibilities:Verify appropriate Member and Provider informationContact patients, pharmacists, and doctor's offices to resolve claims issues Resolve customer issues; ensuring accurate information is providedConsistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance recordContact doctor's offices to obtain information necessary to determine if the drug claim is covered under the member's pharmacy benefits. Outreach will be performed via phone and electronically (e.g. fax)Reach out to Members for assistance in securing information from their doctor Accurate, timely, and detailed documentation of each outreach attempt Collaboration with pharmacists and medical directors, ensuring coverage criteria is clearly communicated to the physicians and their office personnel Provider outreach to obtain additional information necessary for the pharmacist or medical director to render a coverage decision
Required Qualifications: High School Diploma / GEDCurrent California Pharmacy Technician License 1+ years of Pharmacy Technician experience1+ years working experience with Microsoft Word (create, save and report documents) and Microsoft Excel (create, save and report spreadsheets)1+ years of experience with Windows-based applications, including the ability to learn new and complex systemsAvailability to work 40 hours per week including weekends and overtime as required according to the needs of the businessPreferred Qualifications:National Pharmacy Technician CertificationSoft Skills:Prior stable work experienceAbility to remain focused and productive each day though tasks may be repetitiveExcellent oral and written communication skillsPhysical Requirements and Work Environment:Frequent speaking, listening using a phone headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitorService Center environment with moderate noise level due to representatives talking, computers, printers, and floor activitiesCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Pharmacy Technician; Medicare; Medicaid; Pharmacy
Internal Number: 750607
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.