Strategic Client Executive - Int'l Health Benefits(Central America / LATAM / Caribbean or Asia)
February 15, 2018
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm) To maintain and service assigned client base and leverage knowledge and experience to increase revenue and ensure the team delivers Customer Service Excellence You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Own client relationship holistically Build and sustain positive relationship with brokers / consultants through indirect and direct communication, when tied to clients Identifies opportunities for new business with established book of business. Maintain open communication channels between UHCI and the client to allow for information flow between the organizations. Lead proactive consultative communications related to US Healthcare and UHCI initiatives with client Thoroughly understand the products and services sold. Identify gaps or misunderstandings in the client's perceptions vs. actual sold, and assign resources to resolve Maintain regional market knowledge of competitors products / services and clients competitive environment and incorporate in business plans Maintain a high level of healthcare industry knowledge as well as customer industry Direct strategic, customer specific initiatives which deliver 'value added' services through the execution of client specific business plans Deflect attention away from the team so they can perform their tasks Sets internal team's direction to appropriately service the client, resolves problems and provides guidance to members of the team. Oversees implementation of new processes, products, and proceduresDuties and Task:Participate in Finalist and Prospect Meetings when necessary Attend and oversee the implementation meetings with client and coordinate with Client Manager (CM) on strategic initiatives Attend and support Account Management Meetings with Client Completes the necessary steps for approvals for non-standard processes / programs Supports VP of Client Development with requests for proposal questionaires and network services requests Updates CRM tools (Salesforce.com) and works with CM to update adhoc tools that track new business or major changes in services and structure Communicates all necessary information to Implementation Manager(IM) and CM to ensure the timely and appropriate completion of forms and tools. (ex. NB Checklist) Provide leadership, direction and manage field installation process and work with the IM and CM to ensure a clean and timely implementation Support VP of Client Development in the delivery and signature of contract for new businessSchedule and facilitate internal AMT meetings during implementation and beyond as appropriate Maintain a broad list of contacts both internal and external that encompass the many different facets of our business relationship Deliver annual, quarterly and / or monthly client reports to client Request and deliver reporting to client (financial, claims) and secure appropriate DRGs where necessary Liaise with Client Managers and / or Client Advocates to ensure proper focus on production and inventory levels Ensure ARRA compliance and that the team understands its scope and procedures Manage the timely receipt of payment of fees and funding for client contractual obligations Understand and keep client contract relevant working with SVP to execute on any breach or need for inclusion of additional language ARRA Team SME Confirm implementation timing with client and set expectations for deliverables, and onboarding trainings Review internal and external processes to identify areas of improvement and secure the clients acceptance on proposed changes Prepare & lead implementation meetings as appropriate Create presentations and secure tools and approved marketing material to support client's needs during installation and beyond. Lead marketing approvals Lead client operational evaluations(Quarterly Reviews) and support any trend analysis Handle escalated issues that stem from the Client Advocate, Client Managers, or that are delivered directly from the client Point person for all UHG communications including network changes Point person to define and clarify customer's benefits when working with other internal areas (Optum, Contracts, Optum Insight, etc) Stay informed of client country insurance regulatory mandates that may impact UCHI's partnership Provide feedback to management on market trends as represented by our clients (industry trend analysis, new product recommendations) Streamline messaging to the client's (standard reporting etc) Manage and finalize resolution to escalated client issues from Client Managers & Client Advocates Contract SME and escalation point Product (URN, CRN, Optum, RX, etc) SME and escalation point Supporting day to day processes and manages enhancements from the team or client Distribute the SLAs, Financial, Claim Adhoc Summary, Contract, reports and other custom report to the client (Group / Plan level reporting) Client Managersshould pull member level detail reporting Support and Host client meetings (High Level Management) Communication with Client Managers to ensure properly balance work load to account for target resolution and client excellence UHCI Internal escalation point of contact Responsible for funding and accounts receivable issues and initiatives Manages high level network issues that not resolved through the standard process Interpreting and disseminating appropriate information related to operations from the client Project Manages new product development and implementation Exhibit UHG Values in daily activities
Required Qualifications:An education level of at least an Undergraduate degree or a high school diploma/GED and 5+ years of account management experience 4+ years of account management experience Experience representing a company internationally Knowledge of international Healthcare Systems Valid passport and ability to travel internationally Advanced proficiency with Excel Bilingual English/Spanish or English/Mandarin (Able to write, conduct client presentations in the language and be able to translate what the client wants to leadership). Strong written and oral communication skills 2 years of experience analyzing data and making client recommendations based on data driven analysis 2 years of experience conducting client presentations Preferred Qualifications:Strong root / cause analysis skills 2+years of supervisory / management experience Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Latin America, Central America, Mexico, Caribbean, Asia, Global, International Health Benefits, International Benefits Manager, International Client Executive, International Senior Client Manager, Senior Account Executive, Spanish, Mandarin
Internal Number: 753332
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.