As the leading Association Management Company (AMC) in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations.
We are seeking an experienced, energetic, organized assistant director to provide high-level support to an association executive and operational leadership to a portfolio of associations. This is a highly visible role which demands extensive customer service skills, a high level of professionalism, and ability to interface with association leadership regarding the conditions and operations of each organization.
You will help manage day-to-day association operations and assist in the execution of client strategic goals. Excellent communication, solid technology skills, and organizational capabilities are a must along with sharp attention to details. This is a unique position with significant growth opportunity for an individual looking to develop their leadership and association management experience. The ideal candidate will be results driven, quality-oriented, and enthusiastic team player able to work under competing and varying deadlines.
Support association executives in managing association programs and services, implementing new initiatives, and improving current offerings to meet the needs of members
Serve as Association Executive for a number of small associations; keep leadership fully informed on the conditions and operations of each association and monitor client financial reports
In AE’s absence, serve as primary point of contact for clients and team members
Provide day-to-day customer service, administrative support, and project management as well as marketing and event coordination to a portfolio of associations
Own the execution and implementation of assigned projects with a strong sense of accountability
Set up, manage, and maintain multiple client databases; make suggestions for improvements and offer timelines for implementation
Create, assign, and complete projects and service tickets in professional services automation platform
Respond to multiple inquiries and requests, preparing communications and informational materials
Interface with our clients’ Board of Directors, committees, members, and sponsors via phone, email, and in-person meetings and events
Stay well informed about client associations and the industries they represent
Provide support to committees; prepare meeting agendas and minutes
Collaborate with multiple internal teams, including member services, events, marketing, and finance
Actively participate in new client and employee onboarding
WHAT WE OFFER
A highly collaborative and professional atmosphere where innovation, proactivity, and efficiency rule. We work hard together and laugh even harder. Our Shindig Squad plans fun parties, potlucks, happy hours, recognition awards, and more! We value problem-solvers and change-agents, and your contributions will be truly appreciated.
Annual salary DOE plus benefits including health insurance paid at 80%, 401K employer contribution, 10 paid holidays, vacation and wellness time, professional development plan, and an annual educational stipend.
SBI is located in the Northgate area of Seattle and was named as one of the 2012 finalists for Washington’s Best Workplaces by the Puget Sound Business Journal. We have a hardworking, dedicated team who will participate in the hiring process. All finalists may be asked to take an assessment evaluation and will receive a background check.
Bachelor’s degree and at least three years’ relevant experience in association management, nonprofit program management, and/or an account services role
Innovative and resourceful; actively seeks opportunities to take a leadership role in improving association programs, events, policies, and procedures
Account management experience and/or an aspiration to become an Association Executive
Exceptional client service skills and enjoy working with the public
Superior attention to detail; first-class organizational skills
High energy, positive, professional attitude; take pride in work product
Reliable with an ability to work with minimum supervision and guidance
Ability to produce error-free written content quickly, accurately, and on tight deadlines
Strong computer skills to include: Microsoft Office and experience using AMS or CRM platforms preferred
Excellent written and verbal communication skills
Flexible with strong time management skills and ability to manage concurrent tasks efficiently
Great team leader with proven ability to inspire staff productivity, set clear expectations, and willing to roll up your sleeves and pitch in to help your colleagues when needed
About SBI Association Management
As the leading AMC in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, and financial and executive services to manage and grow member-based professional societies and associations. SBI provides strategic counsel and manages the day-to-day of its client organizations so their members can thrive. Learn more at www.sbims.com.
SBI is located in the Northgate area of Seattle and was named as one of the 2012 finalists for Washington's Best Workplaces by the Puget Sound Business Journal. We have a hardworking, dedicated team who will participate in the hiring process. All finalists may be asked to take an assessment evaluation and will receive a background check.