To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
YNHHS Patient Experience Data Steward is an integral role of the System Patient Experience Team. Manages, owns and deciphers the patient and customer experience data performance. Participates in the development and implementation of system-wide patient/customer experience strategies and initiatives, and provides support to sites/regions for analytics, performance improvement, and implementation of evidence-based best practice. Integrates both qualitative and quantitate patient/family feedback to provide comprehensive assessments and recommendations.
1. Data Analytics:
1.1 Establishes consistent approaches and standards for system-wide patient/customer experience monitoring and measurement.
2. Performance Improvement and Project Management:
2.1 Assists Directors in establishing objectives, goals, objectives and timelines for performance improvement initiatives.
Bachelor's Degree in Business, Industrial/Systems Engineering, or related field, required. Master's Degree, preferred.
Minimum of 5 years relevant work experience in data management and analysis, with focus on quality management, required. Patient/customer relations experience, preferred.
Demonstrated knowledge of project management, analytic techniques and principles, and IT systems management, required. Strong communication, presentation, relationship building and organization skills, required. Proficiency in Microsoft applications and data analysis tools (Excel, SPSS, SAS, etc.), required. Familiarity with Press Ganey infrastructure and reporting capabilities is strongly preferred but not necessary.
Flexibility in coping with shifting demands on time and energy. Must have own reliable transportation and be able to travel to all delivery care networks.
Internal Number: 67353
About Yale New Haven Health System
Complex health system, teach hospital. Approximately 27,000 employees across Connecticut, Rhode Island, and New York. The health system includes 5 inpatient hospitals along with numerous physician practices, urgent care and ambulatory facilities.