Clinical Case Manager (ASW/LCSW) - Multiple Locations, San Francisco Bay Area
Easterseals Bay Area
June 14, 2018
San Francisco Bay Area, California
Full Time - Experienced
Advocacy / Non-Profit
Our Behavioral Health Provider Network is hiring Clinical Case Managers in the San Francisco Bay Area in the Walnut Creek, Hayward, Fairfield and San Jose offices.
Essential Job Functions: The Behavioral Health Provider Network (BHPN) Case Manager supports a network of 50+ providers that sub-contract with ESBA to provide behavioral health and therapy services for families receiving services through Kaiser Permanente. The Case Manager is responsible to oversee the administration of coordinated care to ensure that each client receives high quality services. The Case Manager would review all reports prior to submission to ensure that required information is appropriately documented.
Conduct clinical and psycho-social assessments.
Responsible for the development of a comprehensive and clinically appropriate care plan in collaboration with the interdisciplinary team.
Follows care plan through effective health coaching and risk management
Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
Serves as a liaison between client and other departments
Responsible for the final review, approval and submission of all clinical reports to the funder
Works with providers to make appropriate revisions needed on clinical reports
Serves as the main contact for clients and families and responds to all client inquiries; responsible to ensure client’s needs are met
Makes decisions regarding authorization extension requests for clients
Responsible for providing resolution to client concerns, including provider change requests as appropriate.
Completes documentation regarding all interactions with the client, provider and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies.
Assigns clients to appropriate ABA and/or Therapy Providers for services
Responds to all funder inquires involving their client
Collaborates with the provider regarding clinical concerns related to their client
Documents all client complaints and grievances, and submits these to the ESBA Quality department, per policy requirements
Submits all client related Reportable Event forms from providers to the ESBA Quality department.
Attends staff meetings, in-services, trainings, and other meetings as requested by management
Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor
Must adhere to all federal, state and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
Attaining and achieving position competencies in relation to role responsibilities
Master's degree from an accredited college or university in social work is required
Experience & Training Equivalent to:
One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
Knowledge of community resources and experience networking
Previous experience of case management or clinical experience, and responsibility for a large caseload for an extended period of time.
Demonstrated expertise in crisis management.
Qualifications (Skills & Abilities):
Familiar with the field of early intervention, ABA, and knowledgeable of other community resources and agencies that serve children.
Able to conduct strengths based, client centered psychosocial assessments and refer clients for clinically appropriate services
Able to consistently demonstrate good judgment and decision-making skills.
Able to appropriately interpret and implement policies, procedures, and regulations.
Excellent coalition building skills with the ability to communicate and work effectively with a variety of internal and external stakeholders.
Able to work with sensitive information and maintain confidentiality and have a high level of professionalism.
Excellent client-facing and internal communication skills.
Strong organizational skills including attention to detail and ability to multi-task.
Ability to work in an exciting, fast paced high energy environment while effectively multitasking. Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
Able to travel to multiple work sites if needed. Reliable transportation needed.
Excellent computer, analytical and research skills, including ability to learn unfamiliar programs quickly
A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
To go directly to the job posting and apply via our company website, please visit:
Easterseals Bay Area and theBHPN is an equal opportunity employer
Internal Number: CCMBHPN
About Easterseals Bay Area
Easterseals Bay Area (ESBA) is a leading provider of programs and services for individuals and their families affected by autism, developmental disabilities and special needs. We are mission-driven and proud of our team members who work each day to ensure those affected by disabilities can live, learn, work, and play to their full potential.
Our focus on clinical excellence includes a comprehensive clinical standards program that meets the rising demand for individualized and accessible behavioral health services. Our team – from client-facing practitioners to business and support staff – works together to take on autism and disabilities with an approach that benefits clients, their families, and the entire staff.
You would be a great fit at ESBA if you are interested in being part of an organization that has a consistent track record of high-quality clinical standards, rapid expansion, and a dynamic employment environment with exceptional opportunity for personal growth. We are accredited by CARF International (CARF). This three-year accreditation certifies that ESBA meets internationally recognized standards for high-quality services and is the highest level rec...ognition that CARF awards. The CARF surveyors noted that “the organization demonstrates a strong commitment to the clients [which is] clearly visible in the staff members’ conscientious attention to detail and collaborative efforts”.
Founded in 1927 in Northern California, Easterseals Bay Area is a 501(c)(3) non-profit organization and an affiliate of the Chicago-based Easterseals national organization, which was established in 1919 and works in communities across America. ESBA has nine offices located in the Bay Area.