HOSPICE CARE OF SOUTHWEST MICHIGAN, a recognized leader in the southwestern Michigan area for providing compassionate end of life care, is currently seeking a CHIEF OPERATING OFFICER. This position reports to the Chief Executive Officer and is charged with the overall direction and provision of the organization’s clinical services.
Duties and responsibilities:
Develops new clinical programing and enhances current programing to meet the needs of clients, families and the community.
Develops, implements and monitors all clinical policies and procedures.
Evaluates operational indicators and makes appropriate changes to the care and staffing models to ensure quality and safe care is delivered and staffing levels are sufficient to support this care.
Maintains positive, professional and cooperative relationships with all contracted community partners.
Negotiates, maintains and monitors all clinical contractual agreements to ensure quality, efficient and cost-efficient service provision.
Coordinates and oversees the agency’s response to all audit requests from regulators and payer sources.
Handles all client concerns which are elevated through the formal complaint process.
Creates, implements and manages the annual budget for all clinical operational areas and reviews monthly financial reports, expenses and income, and makes recommendations and revisions as necessary.
Assists in setting an agency culture of inclusiveness, accountability, teamwork, values led behavior and continual learning. Ensures these are applied consistently across all clinical areas, resulting in high employee engagement. Works with clinical leaders to create a climate which attracts, retains, and motivates a quality-focused, diverse staff.
Maintains a working knowledge of significant developments and trends in the hospice industry. Plans for enhancements to programs related to these trends, which are consistent with the purposes and resources of the agency.
Provides direction and guidance to all clinical leaders and ensures an effective clinical team is in place;
Complies with all current federal, state, and local regulations governing hospice programs including Medicare Conditions of Participation. Ensures maintenance of clinical records and documents to support regulatory compliance.
Candidates for this position must be passionate about end of life care and must be committed to Hospice Care of Southwest Michigan’s mission and vision. Candidates should possess a Bachelor’s Degree in Business Administration, Nursing or other health care related field. Candidates possessing current Registered Nurse licensure are strongly preferred. Candidates must also have five to seven years of previous experience preferably in a hospice setting or in a non-profit management or health care management position including previous supervisory responsibilities.
Other desired qualities include:
Thorough understanding of providing care in a community setting
Experience working with multi-disciplinary teams, building consensus and leading people and projects forward
Excellent communicator with a high level of energy and creativity along with the ability to motivate and to empower staff while holding them accountable
Demonstrated ability to communicate at all levels of the agency
Ability to build a healthy work environment and create a strong team of leaders
Hospice Care of Southwest Michigan is an equal opportunity employer (EOE). Hospice Care of Southwest Michigan does not discriminate in hiring, promoting, or any other aspect of employment based on race, color, religion, national origin, ethnic background, gender, age, height, weight, marital status, familial status, disability, veteran status, sexual orientation, gender identification, genetic information, citizenship, or any other characteristic protected by applicable federal or state law.
About our agency:
Recognized for excellence, Hospice Care of Southwest Michigan provides comprehensive services and compassionate care for clients and families facing serious illness, aging, dying and loss.
We are a community based, non-profit hospice agency which has been serving the southwestern Michigan community since 1981.
With over 200 employees and 170 volunteers, we provide services over a nine county area in southwest Michigan.
In 2016, our agency admitted over 1000 clients providing 82,151 days of care.
We provide care wherever our clients reside, including our two hospice residences, Rose Arbor (18 beds) and Glenn Arbor (10 beds).
Our grief support offerings include multiple programs open to the community, including our Journeys Program which supports children who have suffered the loss of loved one.
Our Adult Day Program at Oakland Centre offers professional care for older adults needing assistance during the day.
In collaboration with Bronson Hospital, we provide community-based, interdisciplinary palliative care and additionally we are in a collaborative relationship with the Western Michigan University Homer Stryker, MD School of Medicine.
To find out more about our agency and service offerings, please visit our website at www.hospiceswmi.org.
About our community:
Kalamazoo is a community that offers the resources, education and vigor of a large city, with the personal approachability and neighborhood commitment of a small city.
Kalamazoo hosts many non-profit organizations, large companies, a major university, one of the finest small private liberal arts colleges in the U.S and a local community college.
Kalamazoo has a long and proud history of philanthropy and volunteerism and has been recognized as one of the 100 best cities in America for young people.
Kalamazoo is also home to The Kalamazoo Promise, which is the only scholarship of its kind. The Promise is a universal college scholarship program for graduates of Kalamazoo Public Schools that provides 100% of tuition costs and mandatory fees for four years at Michigan's public universities and community colleges. This program is funded by anonymous donors and is marking its 12th anniversary this year.
The Kalamazoo/Portage area is ranked in the Top 5 Urban Areas in the U.S. with the most favorable cost of living.
Three quarters (75%) of workers have an average work commute of less than 30 minutes while 35% have a commute of 15 minutes or less.
Kalamazoo is ideally located between two large cities, Chicago and Detroit, each less than 150 miles away.
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About Hospice Care of Southwest Michigan
Recognized for excellence, Hospice Care of Southwest Michigan provides comprehensive care and services for clients and families facing serious illnesses.