Wombat Security Technologies, a division of Proofpoint
October 10, 2018
Full Time - Experienced
4 Year Degree
Wombat Security Technologies, a division of Proofpoint is seeking a Managed Services Representative to join our team at our Pittsburgh, PA office located in the Strip District.
Do you want to be known as a Cyber Security Leader?
Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Wombat’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail.
Do you have the need for speed?
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.
Do you sweat the small stuff?
Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”
Have a desire to work independently AND part of a team?
We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.
Objectives & Requirements:
Work with customers to plan their annual Security Training and Assessment program
Develop implementation and communication strategies
Create and launch training assignments, assessment campaigns and status reports
Resolve low-level technical issues as they pertain to Wombat Security software
Follow approved escalation process for all other software concerns
Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions.
Bachelor’s degree or an equivalent combination of education and work experience
Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
Strong interpersonal and customer management skills
Demonstrated ability to develop technical skills
Excellent time management skills
Adaptive skills, learns quickly, asks questions, and solves and resolves independently
High energy, confident, and enthusiastic attitude
Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus
About Wombat Security Technologies, a division of Proofpoint
Wombat Security Technologies, a division of Proofpoint, provides information security awareness and training software to help organizations teach their employees secure behavior. Our SaaS-based cyber security education solution includes a platform of integrated broad assessments, as well as a library of simulated attacks and brief interactive training modules. Wombat's solutions help organizations reduce successful phishing attacks and malware infections up to 90%. Wombat is helping Fortune 1000 and Global 2000 customers in industry segments such as finance, technology, banking, higher education, retail, and consumer packaged goods to strengthen their cyber security defenses, and was recently named one of Pittsburgh’s Top Workplaces by the Pittsburgh Post Gazette and Workplace Dynamics.