This is a rotating position where the employee will be trained to work in various departments of the Illinois Eye Institute
Responds to all inquiries (phone, written correspondence or personal visit) and resolves any issues when appropriate.
Explains office operation and financial policy to patients
Greets and signs-in patients
Determines patient insurance coverage and eligibility for service and financial support.
Updates all demographic, insurance, referral and employment information
Establishes service specific task in the clinical system such as appoint data/time, prescription eyewear orders, collects co-payment and payments on account from patient, complete reconciliation as necessary.
Documents special notations for quality assurance purposes
Assists in the data maintenance of reports
Provides department coverage, as needed
Provides immediate supervisor with relevant and timely feedback regarding unresolved data issues
Assists in identifying issues impacting on patient satisfaction
Demonstrates dedication to enhancing customer value and satisfaction in delivering quality services which are responsive, comprehensive and proactive
Ability to perform diagnostic testing procedures and optical device fit and dispense with training
Ability to assist in other departments when necessary
Ability to attend mandatory meeting
Bi-Lingual (Spanish/English preferred)
High school diploma or equivalent
Ophthalmic technician or optician experience is preferred
Must be able to multitask in a high energy, busy work environment
Must demonstrate data entry speed and accuracy
Must demonstrate computer and program skills including all Microsoft products.
Direct customer service experience
Requires a strong commitment to the accuracy of patient data
Requires ability to handle a variety of tasks with speed, attention to detail and accuracy
Ability to thrive in a team driven environment
Maturity in judgment and demeanor
Ability to meet deadlines regardless of circumstances or pressures
Attendance must be in accordance with College Policy
About Illinois College of Optometry
The Illinois College of Optometry is one of the world’s leading optometric institutions and has provided exceptional clinical education since its founding in 1872 by Dr. Henry Olin. Located in Chicago, ICO offers the best educational experience to optometry students who share our passion for excellence. The Illinois Eye Institute at Princeton, which is under the umbrella of the Illinois College of Optometry, is the largest school-based vision clinic in the nation.
A partnership with Chicago Public Schools, this clinic–located inside Princeton Elementary School, which was closed by CPS in 2009–opened in 2011 and provides needed eye health and vision care to thousands of underserved CPS students. Services the clinic provides include eye exams, vision therapy, visual information processing testing, optical coherence tomography, and anterior and posterior segment photos, and eye-movement testing.
The clinic is staffed by a medical director, attending doctors, three customer service associates, four opticians, and between 55-65 Illinois College of Optometry students performing clinical care each academic quarter. ICO optometrists and residents precept the ICO students.
CPS prov...ides liaisons who work with the clinic to coordinate participating school visits and to improve follow-up care. Two AmeriCorp members also work in the clinic from September through August.