• This is a rotating position where the employee will be trained to work in various departments of the Illinois Eye Institute
• Responds to all inquiries (phone, written correspondence or personal visit) and resolves any issues when appropriate.
• Explains office operation and financial policy to patients
• Greets and signs-in patients
• Determines patient insurance coverage and eligibility for service and financial support.
• Updates all demographic, insurance, referral and employment information
• Establishes service specific task in the clinical system such as appoint data/time, prescription eyewear orders, collects co-payment and payments on account from patient, complete reconciliation as necessary.
• Phone communications with patients
• Updates patient appointment status daily
• Verifies patient demographic information, insurance information, diagnosis code and CPT code. 
• Documents special notations for quality assurance purposes
• Assists in the data maintenance of reports
• Provides department coverage, as needed
• Provides immediate supervisor with relevant and timely feedback regarding unresolved data issues
• Assists in identifying issues impacting on patient satisfaction
• Demonstrates dedication to enhancing customer value and satisfaction in delivering quality services which are responsive, comprehensive and proactive
• Ability to perform diagnostic testing procedures and optical device fit and dispense with training
• Ability to assist in other departments when necessary
• Ability to attend mandatory meeting

 REQUIREMENTS

• Bi-Lingual (Spanish/English preferred)
• High school diploma or equivalent
• Ophthalmic technician or optician experience is preferred
• Must be able to multitask in a high energy, busy work environment
• Must demonstrate data entry speed and accuracy
• Must demonstrate computer and program skills including all Microsoft products.
• Direct customer service experience
• Requires a strong commitment to the accuracy of patient data
• Requires ability to handle a variety of tasks with speed, attention to detail and accuracy
• Ability to thrive in a team driven environment
• Skilled communicator
• Maturity in judgment and demeanor
• Ability to meet deadlines regardless of circumstances or pressures
• Attendance must be in accordance with College Policy