Receives and receipts cash payments from member-consumers over the counter or by mail; greets visitors, answers inquiries or complaints and/or directs to proper department, balances and prepares cash and check deposits
Typical Duties and Responsibilities
Receives and credits member-consumer payments through the mail and counter.
Prepares reports that require investigation, verification, classification, recording and/or reconciling of data.
Receptionist duties: First contact for walk-ins or drive-through customers.
Answer inquiries or complaints and/or direct to proper department, either in person or through switchboard.
Balance and prepare cash and check deposits.
Primary contact for connects and disconnects.
Primary contact for payment arrangements and delinquents
Updates necessary information for capital credit database to ensure delivery of capital credit checks.
Processes invoices for other account receivable for accounting.
Bill and collect payments from Medicaid.
Prepare and send bank drafts each month for billing.
Process necessary documentation for Energy Efficiency Conservation Load Program.
Coordinates installation and billing of Marathon leases and sales.
Assist in taking and reporting outages.
Assist with billing inquiries as needed.
Additional duties as assigned.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
High school diploma or equivalent. One to two years' experience.
Knowledge, Skills & Abilities
Computer literate with working knowledge of spreadsheets, database and word processing software.
Ability to read and interpret documents such as safety rules and procedure manuals.
Ability to write/complete routine reports.
Ability to effectively present information and respond to questions from employees, members and the general public.
Ability to solve problems and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to interact with members and other employees in a courteous and proper manner.
Should have good working knowledge of all Cooperative policies and procedures and Service Rules and Regulations and Rates.
Physical Demands/Working Conditions
General office conditions with irregular hours as deemed necessary by the position. Requires the physical ability of stooping, kneeling, crouching, reaching, standing, walking, grasping, manual dexterity, talking, hearing, and defined light work.
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job, including normal office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
NAEC is an equal opportunity employer and provider.
About North Arkansas Electric Cooperative
North Arkansas Electric Cooperative was incorporated in 1939 and just one year later, on June 6th of 1940, energized its first line. As an electric cooperative, NAEC is a private independent electric utility incorporated under the laws of Arkansas. We are owned by the members we serve and governed by a nine member board of directors elected from the membership, which sets policies and procedures that are implemented by the cooperative's professional staff. North Arkansas Electric Cooperative is one of seventeen distribution cooperatives located in Arkansas. Ranked 5th in the state, NAEC serves approximately 36,000 member accounts in Northern Arkansas. With over 4,500 miles of power line and 27 different substation sites, North Arkansas Electric Cooperative provides electric service in parts of eight counties. North Arkansas Electric Cooperative is headquartered in Salem, Arkansas and operates two other full service offices located in Ash Flat and Mountain Home.
NAEC is now bringing the next greatest thing since electricity to its members in north central Arkansas - fiber optic-based internet, telephone and television services through our wholly owned subsidiary, NEXT, Powered ...by NAEC. Through the creation of NEXT, NAEC has evolved from simply providing for its members’ basic needs of electricity to being a full-service provider of the most advanced broadband internet, telephone and television services available. Once the system-wide fiber network is complete, all NAEC members will have access to cutting-edge technologies and top-quality services.