The Office of the Vice Chancellor for Health Affairs seeks a Provider Outreach Liaison. The Provider Outreach Liaison manages a portfolio of service lines and contacts, charged with growing referrals, revenue, and provider/patient experience. Responsible for developing, maintaining and sustaining close connections and communications between the University of Illinois Hospital & Health Sciences System and external healthcare providers with regard to targeted services and service line growth. Working under minimal supervision, the incumbent will develop and manage service-line referral activities to achieve volume growth and programmatic outreach goals for the clinical health enterprise. The position is expected to be acutely knowledgeable in specified service lines to increase interest in and awareness of those services among external constituencies. The provider relations program is designed to build on existing external provider relations, establish relations with new providers, and identify barriers to provider satisfaction with the University of Illinois Hospital & Health Sciences System, and work with others in the health system to help remove those barriers. This position requires travel to healthcare providers in (or throughout) the Chicagoland area. This position is highly autonomous, with a significant amount of time in the field, external from the medical center.
Department lead for the collecting and evaluating inpatient transfers from community hospitals, as well as visit volumes from UI Health’s top referrers.
Conduct analysis of Provider Relationship Management (PRM) data, identify market opportunities, develop field strategies based on analytical findings, and calculate ROI for outreach activities.
Identify, initiate, and maintain contact with referring providers, employers and insurers for assigned clinical departments. Manage prospect list and overall database of potential referring providers. Identify prospects through targeted office visits.
Target physicians, insurers and employers in the assigned territory for the purpose of presenting services and facilitating referrals and patient transfers.
Manage referral development plan, strategies, and objectives in assigned specialties. Collaborate with Business Development to target physicians and practice groups with potential to yield the greatest return.
Obtain, interpret and analyze physician and insurer information, e.g., utilization by physicians of this hospital’s services and competing hospitals’ services.
Maintain customer satisfaction. Assist in the management and coordination of customer service as it applies to the referral development effort. Communicate service problems to service-line staff for resolution. Communicate the resolution of the service problem to the customer.
Work with Clinical department head, director, management and staff to facilitate client profiles, clinical service utilization and profitable revenue management. Meet with Clinical department head, director and staff on a quarterly basis. Prepare and analyze call activity reports, including contacts made and follow-up.
Utilize contact management software, for daily, weekly and monthly reporting. Maintain all customer profiles, records and files. Develop client profiles to establish relationship between the hospital and prospective customer. Prepare call activity reports, including contacts made and follow-up.
Develop an annual plan for service-line sales and referrals to physicians.
Responsible for referral development plan and implementation for designated specialties.
Participate in training, planning and regular training programs as required. Attend seminars and presentations to gain deeper knowledge and understanding of specialty area represented.
Make face-to-face contacts and presentations to all customers and potential customers introducing referral services, UI Health providers, hospital and clinic facilities and services.
Develop and coordinate team presentations with service-line managers to customers. Facilitate face to face meetings with prospective referring practices and UI Health Providers.
Act as liaison and coordinator with operations for the customers and set up tours, meetings and conferences.
Act as liaison for customer service issues that arise within referring and potential referring provider base.
Responsible for routine follow-up calls to existing customers to solve problems, to evaluate the level of satisfaction and to prospect for future business.
Regularly communicate with customers regarding service delivery and new service enhancements.
Perform other related duties and participate in special projects as assigned.
Bachelor of Science in Healthcare, Management or other appropriate discipline.
Minimum three years of experience in sales, marketing, business development in health related discipline, five or more years of experience preferred.
Minimum two years of experience working with Provider Relationship Management (PRM) tool, including running market reports, identifying referral opportunities, and recording field activities.
Knowledgeable of healthcare marketing trends, issues, opportunities and solutions.
Experience in promoting services to a physician provider base.
Well organized, high energy, effective at multi-tasking, self-motivated.
Excellent verbal and written communications skills to effectively interact with University and departmental officials/staff.
Excellent problem-solving skills to address difficult patient access and physician referral issues.
Strong interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships.
Skilled using Microsoft Office suite (e.g. Word, Excel, PowerPoint) as well as proficiency with an Internet browser (e.g. Microsoft Internet Explorer, Mozilla Firefox, or comparable browser).
This is a full-time, 12-month Academic Professional position. For full consideration, candidates must apply and submit a letter of application, resume, and names/addresses/phone numbers of three professional references by January 28, 2019 at https://uajobs.hr.uillinois.edu/.
The University of Illinois conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.
System Human Resource Services 809 S. Marshfield Ave MC 078 Chicago, IL 60612 (312) 996-5130
The University of Illinois is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity. The System Offices welcome applications from women, underrepresented minorities, individuals with disabilities, protected veterans, sexual minority groups and other candidates who will lead and contribute to the diversification and enrichment of ideas and perspectives.
Internal Number: 108340
About UI Health (University of Illinois Hospital & Health Sciences System)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 465-bed tertiary care hospital, 21 outpatient clinics, and 11 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.