Under general supervision of the Senior Vice President of Finance and Cooperative Services, manage and direct daily billing and customer service functions including invoicing, receiving and collection of customer accounts.
ESSENTIAL DUTIES AND TASKS:
1. Direct all consumer accounting activities including energy billings and associated reports, member deposits, collections, energy assistance pledges and other functions as needed, within the guidelines of Shelby Energy policies and procedures.
2. Perform management functions of organizing, directing, budgeting, coordinating and controlling the billing and customer service activities in accordance with established policies, plans, and objectives of Shelby Energy.
3. Assure the member records are accurate and apply proper tariffs, tax rates and other applicable factors related to consistent and correct revenue generation.
4. Provide regular reports and updates to the Senior Vice President of Finance and Cooperative Services concerning the billing processes, customer service issues and other matters as needed.
5. Serve as a primary contact with the KY Public Service Commission (“PSC”) for member issues and concerns. Provide copies of all member concerns filed with the PSC and Shelby Energy’s response to each concern to the departmental executive and the President and CEO.
6. Work with other management and leadership team members to support and maintain a cohesive group to best perform the work of Shelby Energy for the benefit of its members.
RESPONSIBILITIES AND AUTHORITIES
Manage meter reading functions, ensuring that meters are read accurately and in a timely manner and data from the meter reports are properly integrated with the billing systems.
Direct the preparation of member bills, application of rate schedules, fuel cost factors, environmental surcharge percentage, discounts, penalties, payments and balancing of associated accounts.
Assist Accounting and Finance with the annual audit function and prepare information, reports or other data related to the billing functions as needed.
Periodically review the functions and activities of the department and recommend changes to the reporting supervisor.
Serve as a resource to other departments regarding billing and customer service related questions and problems.
Review departmental job descriptions annually to ensure accuracy.
Appraise the performance of employees under supervision, coach and counsel to assist with individual development. Review results with the reporting supervisor and recommend changes as needed.
Recommend and implement approved disciplinary action, in accordance with policies and procedures of Shelby Energy.
Plan work schedules for those employees supervised, approving vacation, sick leave and time records.
Assure each employee is properly trained. Identify and recommend external training, as needed.
Assure that supervised employees understand and accept the responsibilities and authorities described in their job description, and are aware of their level of accountability for delegated work.
Advise and counsel with supervised employees on matters beyond their authority, making necessary decisions as needed.
Attend monthly board meetings as requested by the President and CEO.
Assist with preparation of applications regarding tariffs, rules & regulations, and other related matters.
Prepare periodic fuel cost data, environmental surcharge, and other filings with the PSC.
Responsible for calculation of monthly fuel cost and environmental surcharge and accurate application to member bills.
Prepare monthly invoicing for large power accounts and verify accuracy of generated revenue.
Attend training, schools, workshops, and meetings as directed by the President and CEO.
Provide advice, assistance, and leadership to enlist the employees’ participation and interest in Shelby Energy business activities.
Look for improvements and developments in procedures, practices, methods and equipment that will improve safety, employee morale, customer service, efficiency and productivity.
Maintain open communication with the remote payment center(s) to assure the staff receives updates and the equipment is functioning properly.
Serve as the after-hours contact concerning call center questions related to member billing concerns.
May serve as team member for “on-call outage duty.”
Assist with daily opening of office headquarters for business and secure the building after business hours.
Attend and participate in the annual meeting, as directed.
Perform other duties as required or assigned.
General office environment with regular work hours. However, working after normal business hours as needed in order to complete various projects or reports may be required. Some overnight travel is necessary for seminars, training, meetings, etc. Work can be very fast-paced and stressful.
Be available for “on-call” duty periodically for working outages and emergencies as they arise along with opening and securing the headquarters building.
Shelby Energy Cooperative, Inc. wishes to be in full compliance with the American’s with Disabilities Act. In accordance with the act, we will make reasonable accommodations to any person who needs such accommodation whether a new hire or a current employee, assuming that the employee is fully qualified for the position.
In order to maintain a safe working environment, each Shelby Energy employee shall:
Adhere to the Shelby Energy Safety Manual and abide by the rules adopted by Shelby Energy and applicable governmental regulations;
Attend and participate in Shelby Energy Safety Meetings as assigned;
Comply with all NESC, OSHA, DOT, PSC and Federal Motor Carrier regulations; and take responsibility for their own safe work practices and the safety of others.
Must be able to see, hear, and speak. Reaching, stretching, bending and regular use of fingers for entering/keying data are a routine part of the job. Must be able to lift, move and carry up to thirty-five (35) pounds, which may be accommodated. Work requires sitting for long periods of time and working at a computer screen. Must be willing and able to work with detail. Work can be very fast-paced and stressful. Daily contact with co-workers and regular contact with members and vendors, including conflict resolving situations.
Bachelor’s degree in accounting or business-related degree from an accredited college is preferred. Five or more years of experience in accounting or finance, with management or supervisory experience is preferred. A combination of education and experience may be substituted when competency is demonstrated. Must have a working knowledge of general business principles and practices with the ability to work with consumers. General knowledge of the electric distribution program and utility rate design is desirable.
Must have ability to plan, organize, coordinate, and direct multiple sections of a department. Must be an effective communicator, both written and oral. Must be skilled in motivating, training, and evaluating subordinates in order to obtain a high degree of productivity. Must analyze procedures. Must have ability to develop, prepare, and present reports for management and various regulatory agencies.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. Must be able to pass any required drug test and new hire physical examination. Must possess a valid driver’s license.
SPECIALIZED SKILLS AND KNOWLEDGE:
Able to maintain confidentiality.
Team oriented manager.
Demonstrate a positive working relationship with members, vendors and community contacts.
High proficiency using computers with Windows operating systems and Microsoft Office.
Aptitude to handle highly detailed work.
Able to supervise diverse employee group
Proficiency in multi-tasking without becoming distracted.
Good organizational skills to meet tight deadlines.
Shelby Energy Cooperative, Inc. reserves the right to revise and alter this job description as needed.