Job Title: Member Accounts Representative Department: Member Services Reports To: Director of Member Services FLSA Status: Nonexempt
PURPOSE OF POSITION As the first point of contact the Member Accounts Representative will provide exceptional member service to all visitors and guests of the Cooperative via a variety of communication channels.
ESSENTIAL DUTIES AND RESPONSIBILITIES A. Provide front-line member service in person and by telephone and refers guests to appropriate office or staff while effectively communicating orally and in writing. B. Receives and processes all forms of payment, utilizes check scanning equipment, prepares necessary cash collection and deposit slips in conjunction with Accounting. C. Should have considerable skill in effectively dealing with a variety of people under many circumstances. Must be able to listen and respond courteously to consumers' comments or concerns, resolve problems within the scope of this position and refer specific issues and inquiries to the appropriate Cooperative personnel. D. Question members to determine their needs or purpose of their visit or call, converse with members to obtain service-related data. E. Interpret, explain, and apply department standards, policies, procedures, and criteria when talking with members. F. Fill out common forms, determine charges for service requested, collect deposits, prepare change of address records, and issue new service or discontinuance orders using computer software. G. Work with members regarding past due accounts, payment arrangements, collection efforts H. Will provide administrative support to Marketing and Communications departments including maintaining spreadsheets, mailing lists, updating member and community contact information, new member mailings, new program support and special event coordination. I. May solicit sale of new or additional Cooperative services. J. Will be given special projects and all other duties as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A. High school graduate or equivalent and 1-2 years related office and customer service experience. B. Experience operating a multi-line telephone system using knowledge of business telephone procedures and etiquette; greeting individuals and providing information, in person or by telephone, in a business setting. C. Strong organizational work skills at all times. D. Proficiency operating a personal computer as well as the ability to compile spreadsheets, documents and forms. E. Experience accessing data using a computerized records system; experience making change and cashiering.
Fluent in speaking, writing, reading both English and Spanish. Experience within an electric utility or cooperative.
WORK CONDITIONS Work will be performed inside an office setting. A. The ability to speak to and understand members in a one-on-one setting. B. The ability to walk, sit, and stand throughout the day. C. Manual dexterity to complete basic office functions. D. Visual acuity.
OTHER QUALIFICATIONS A. Must be willing and able to work extra and/or irregular hours as the needs of the job may require. B. Must observe all safety rules and regulations adopted by CBEC. C. Must attend schools and conferences as requested by the CBEC management.
Corn Belt Energy is an equal opportunity employer committed to diversity in our workplace. Female, minority and Veteran applicants are encouraged to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.