Through clinical services, education, and research, The Family Institute at Northwestern University is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing children and adolescents, couples, families, and individuals. When you join The Family Institute, you are joining a team of over 277 collaborators comprised of clinicians, educators, researchers, therapists-in-training, and administrators across four service sites, all focused on advancing the world of behavioral health.
The big goal of this position is to design and operate our workplaces to enable efficient and effective programming for behavioral health care services, training, and research. Reporting to the Chief Financial Officer, this new role offers an opportunity to elevate the role that facilities play in our business. While embracing TFI’s core values of excellence, integrity, teamwork, empathy, knowledge, and diversity, the Facilities Manager will oversee facilities & office management across four service sites. This including space planning, construction projects, office equipment, furniture, insurance, supplies/inventory, and office scheduling, balancing the goals of optimal client, staff, and student experience with the need for economy of operations and maximum usage of facilities and equipment. This person ensures excellent service standards and maintains high satisfaction and customer service to staff, students, and clients in the management and maintenance of TFI sites. This person manages operations assistants and vendor relationships relating to facilities and office.
PRIMARY JOB RESPONSIBILITIES:
Develop/execute short- and long-term Facilities Master Plans to include maintenance, enhancements, and expansions to achieve strategic objectives, including staff, student and client workflows.
Oversee the coordination of building space allocation and layout and any facilities expansion balancing the need for a collaborative work environment with the need for respecting and protecting clients’ privacy.
Develop and manage a Preventative Maintenance Program including all facilities and equipment needs
Manage all facility and equipment leases
Manage commercial insurance including regular assessments of coverage
Provide timely communication to leadership on operations and facility issues. Assess and recommend priorities for improving facilities operations and execute in a manner that ensures continuity of service
Establish working relationships and regular communication with departments to understand and address facility and maintenance needs
Identify opportunities for cost-effective investment in building operation systems and maintenance services.
Establish performance metrics to monitor the efficiency of building equipment, energy usage, security and other building operating systems.
Oversee Safety and Security Plans at all sites, including fire and other required drills, with an understanding of the work that we do and the unique needs of a behavioral health organization.
Establish protocols and oversee all supply purchasing, adhering to budget allocations
Supervise Operations Assistants, providing support, mentoring, coaching, and ongoing and annual performance feedback
Stay up to date on best practices for facility design in both the behavioral health care office space and the higher education space.
Participate in various committees and group goal planning as needed, and perform other duties as assigned
SUMMARY OF QUALIFICATIONS
Minimum Hiring Specifications:
Bachelor’s degree in business, construction management, or engineering preferred, or equivalent work experience
Five years of progressively responsible work experience managing facility operations, budgets, capital projects, and long-term capital planning preferably in a healthcare or non-profit setting
Valid IL driver’s license and ability to travel to and from all service locations, with the possibility of working out of multiple offices
Strong business acumen to analyze costs and benefits and evaluate long-term opportunities and risks
Proficiency with Microsoft Office (Outlook, Word, Excel) and internet programs
Knowledge and Skills:
Forward-thinking and open-minded in planning for long-term facilities needs
Desire to drive change through process improvement and collaboration
Ability to multi-task, prioritize, and manage time effectively
Strong inter-personal skills, ability to relate well to others through oral and written communication
Professional yet empathetic demeanor with a diverse range of people
Ability to flexibly work night and weekend hours if needed for facilities management and events
Champion for effective space utilization; clearly articulates the benefits and efficiencies of proposed facilities projects and operational maintenance processes
Confident in presenting well-reasoned justifications, making recommendations, and defending professional opinions in a comprehensible, tactful and diplomatic manner
Ability to manage and execute plans and projects through others; delegate effectively, empower employees, and accept accountability for results
Adept at solving problems and dealing with unexpected situations and contingencies
About The Family Institute at Northwestern University
Since the 1960s, The Family Institute at Northwestern University has been committed to strengthening and healing families and individuals from all walks of life through clinical service, education and research. The Institute provides counseling and psychotherapy throughout the Chicago metropolitan area and now helps more than 7,000 people annually.
The Family Institute also operates graduate programs in marriage and family therapy and counseling at Northwestern University and conducts important research projects that lead to better understanding of mental health issues. The distinguished professional staff and faculty include internationally recognized experts who combine the roles of therapist/teacher/scientist.