UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
The Director of Education Abroad is responsible for leadership and administration of the International Programs Office's (IPO) Education Abroad unit. Responsible for supervision, management, and training of Education Abroad staff, including graduate students. Promote, plan, develop, coordinate, and administer a wide range of activities within the Education Abroad Office, with primary responsibility for policy in the areas of: study abroad and exchange programs, strategic and curricular planning and integration for academically-rigorous education abroad programming, program evaluation and student outcomes assessment; outreach and marketing across campus. Liaison with academic units, staff, and faculty on issues of programming. Lead development of new education abroad initiatives to promote internationalization in colleges and other academic units. May teach courses as appropriate. Work collaboratively with Director of International Health, Safety, and Security to devise policy and oversee health and safety of student travel for credit.
With the Associate Provost of International Programs, articulate a vision and develop a strategic plan for the Education Abroad Office that is aligned with IPO’s and the campus’ strategic internationalization goals. This may include the development of joint or dual degree programs with international institutions, branch or satellite campuses and programs, and other initiatives associated with advancing international education at the University.
Oversee the administration of all UMass Amherst international education and exchange programs in a broad range of locations worldwide.
Explore, negotiate, and draft new study abroad/exchange agreements, and memoranda of understanding in coordination with the Associate Provost and with the advice of the General Counsel’s Office.
Work collaboratively with the International Studies Council of the Faculty Senate, campus liaisons, faculty advisory committees, departments, schools, and colleges to promote and expand international educational opportunities, to recruit students, and to enhance programs, including appropriate partnerships with international educational organizations.
Devise and implement a regular plan for assessing student outcomes on international programs and ongoing evaluation of study abroad and exchange programs.
Lead the development of new initiatives in education abroad on campus including but not limited to, internships, service learning, online international collaborations, and other non-traditional study opportunities in education abroad.
Lead and supervise academics for Education Abroad. Work with departments and colleges to implement and review ongoing curricular integration initiatives; guide academic units in the development of sustainable custom education abroad pathways and programs anchored in campus curriculum or involving UMass faculty; ensure academic rigor of all education abroad opportunities.
Oversee recruiting, advising and preparation of students for education abroad. Provide leadership in the development of appropriate programming for students in the pre-departure, while abroad, and re-entry phases of the experience.
Serve on the International Risk Management Committee, which develops, implements, and updates policies on managing the risks associated with the University’s international activities, including travel health and safety.
Contribute to international risk management, especially, as related to education abroad, including monitoring of OSAC and US Dept of State Travel advisories. Participate on the International Emergency Response Team with primary responsibility for education abroad crisis response, including on-call responsibility.
Provide supervision and evaluations of Education Abroad staff. Set appropriate goals and objectives and deal promptly with performance issues.
Oversee the hiring and supervision of overseas staff for UMass education-abroad programs.
Ensure optimum use of allocated resources. Coordinate budget preparation and fiscal accounting with the IPO Director of Finance and Administration. Manage and report on performance against selected targets and key performance indicators at regular intervals. In collaboration with the Director of Finance and Administration, monitor fiscal results of Education Abroad programs.
Actively participate in the field of Education Abroad through engagement with national organizations such as NAFSA, the Forum on Education Abroad, Diversity Abroad, and other relevant bodies.
Teach courses in area of academic expertise as required.
Other duties as assigned.
This position reports to the Associate Provost for International Programs. The employee generally proceeds independently within a very broad scope of responsibilities and in accordance with the overall plans, policies, and strategic directions of the department and of the university. Results of work are considered technically authoritative and are normally accepted without significant change.
Monday – Friday, 8:30am – 5:00pm
Required to work nights/weekends and travel, as necessary
Master’s degree in any field. Significant experience living, working and/or studying abroad.
A minimum of five years of progressively responsible experience in an international education setting, including a minimum of three years managing a staff of at least 3.
Demonstrated commitment to international higher education.
Experience working with U.S. and international universities’ academic programs and regulations, and a comprehensive understanding of the various models of education-abroad programming and assessment.
A successful record in program development and administration, crisis intervention, and marketing. Demonstrated strong problem-solving skills, ability to manage multiple deadlines and to respond quickly and effectively to unexpected opportunities and challenges.
Excellent command of the English language (both written and oral) and effective interpersonal communication skills, including sensitivity and diplomacy. High standards of professionalism, attentiveness to detail, and the ability to represent the office and the university effectively with both external and internal audiences, including faculty and administrators.
Demonstrated fiscal management and supervisory experience, including the ability to work with diverse populations to achieve goals through collaboration and teamwork. Ability to analyze workflow and office procedures and to use technology to improve operational efficiency.
Experience in designing and implementing revenue-generating programs.
Willingness to travel as necessary and to work nights and weekends as necessary. Willingness to serve as primary member of an on-call emergency team.