Vermont Electric Cooperative (VEC), a member-owned electric distribution utility, is seeking a Call Center Representative to join its Member Services Team. The individual in this position is responsible for providing responsive, knowledgeable, and professional service that exceeds our members’ expectations. They support VEC’s vision of striving to be an energy leader by meeting member needs through the facilitation and support of innovative energy services.
In addition to responding to a multitude of member service requests such as billing & payment inquiries, deposits, budgets, disconnects/reconnects, this individual is also responsible for analysis, interpretation, and collections of customer accounts. They are also responsible for communicating information concerning VEC’s policies, programs and service and relaying member input to appropriate VEC staff.
The individual in this position works collaboratively in a team based environment to achieve results. They are expected to lead in a manner that demonstrates commitment to VEC’s member focus core values and creates a positive image for VEC.
As a member-owned electric cooperative, VEC works directly for those it serves and is not designed to make a profit. It believes in providing safe, affordable, and reliable energy services to its members and adapting to changes that will shape our energy future. If you are looking for a place to apply your commitment to customer service and want to make a difference in your community, you’ve come to the right Co-op! VEC offers competitive salaries and generous benefits including medical, dental, vision, 401K, life insurance, wellness programs, and more!
Qualified candidates would possess a high school diploma and a minimum of two years of professional customer service experience. Prior call center experience preferred. Utility experience a plus!