Job Category: Computing/Information Technology
Unit: Information Technology
Position Code: SIT8912A
Status: Open
Closing Date: Review begins 6/3. These positions will be open until filled with first consideration given to applications received by 5/30/19.
Salary: $26.34 - $28.83 (Commensurate with Experience)
Location: Campus Site
Background check: Background check and fingerprinting may be required

Description: The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With nearly 8,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.

In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project will nearly double the physical capacity of the campus by 2020, enhancing academic distinction, student success and research excellence. In 2018, UC Merced opened the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

WHY UC MERCED?

• Significantly less expensive than the Bay Area, LA and SoCal for housing and transportation costs.
  
  
• You can work with REALLY SMART people and LEADING EDGE TECHNOLOGY.
  
  
• We focus on the important stuff like cutting-edge sustainability and clean energy (you should see our massive solar farm!)
  
  
• We are centrally located in the agricultural heart of California where you can spend weekends hiking in national parks like Yosemite and Sequoia and take day trips to beautiful Monterey or San Francisco.
  
  
• You can make it to your children's soccer, dance, academic games and tournaments (we believe in a quality life and true balance).
  
  
• There is no traffic and rarely a line… for anything…(except perhaps when the occasional stray cow crosses the road).
  
  ABOUT THE JOB
  
  You will apply your skills as a seasoned, experienced professional to service, maintain, troubleshoot, repair, and configure AV technologies and services. Assists with the development, documentation, and implementation of policies, processes, and work flow for the unit or services to include training, knowledge articles, guides, and asset management. Communicates with a diverse contingency of campus community stakeholders with respect to delivery of services, support, and events. This position requires occasional night, weekend, and holiday work. Occasional travel required.
  
  KEY RESPONSIBILITIES
  
  1) Acts as key resource for AV IT technology set-up, management and remediation of equipment failures. Performs assessment, independent troubleshooting, repair and configuration of professional grade AV technology devices. Assists with limited installation or modification of new or existing fixed or mobile AV systems and insures the security of these systems. Advises users on technical options by providing consultative services to clients on classroom and conference room equipment in order to enhance the quality of presentation delivery.
  
  2) Assists with the development, documentation, training, and implementation of policy, processes and work flow of AV/IT services. Works with the unit and other campus departments to maintain accurate asset management and maintenance records for all AV/IT technology managed by the unit. Reinforces standards, processes, and procedures to ensure consistent service delivery to clients. Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems.
  
  3) Analyzes usage trends and user needs to advise on AV IT activities, unit functions, and development of proposals affecting service delivery of the unit. Assists with analysis and developing costing, inventory and / or usage models for reporting and business planning. Researches and evaluates new technology. Provides input into strategic planning for the department with respect to new technology including hardware, software and networked systems. Applies project management concepts in combination with AV IT policies and procedures in supporting technical support work flow. Assists in researching and evaluating new technologies.
  
  4) Assists with triage and distribution of work using the OIT service and ticket management system. Provides and/or assists in the management of real-time support of both academic and non-academic events and spaces.
  
  
  *LI-RM1 Qualifications:
  
  REQUIREMENTS
  
  - Bachelor's degree in related area and 3 years of progressively responsible experience with professional grade A/V equipment, or equivalent experience / training - Required.
  
  - Certifications AVIXA (formerly Infocomm) CTS - Preferred.
  
  - CompTIA Network + - Preferred
  
  CRITICAL COMPETENCIES
  
  - Demonstrated thorough understanding of professional grade A/V equipment and ability to use this information to troubleshoot and configure complex systems with this technology. Advanced customer service and consultative skills to identify and implement required technology solutions and a high degree of knowledge of computer, media, mobile and network technology.
  
  - Ability to communicate technical information to technical and non-technical personnel at various levels in the organization with patience, tact, and diplomacy. Ability to identify and implement solutions to technical as well as non-technical problems. Experience in applying critical thinking to analyze and troubleshoot basic to complex technology issues. Demonstrated ability to work with others from diverse backgrounds.
  
  - Requires strong analytical, verbal, written, presentation, interpersonal communication and negotiation skills and demonstrated experience in creating clear, concise and useful instructions for all levels of technology users. Experience designing and conducting workshops and 1-1 consultations for users on the effective use of audio visual, webinar and other classroom or conference room equipment and technologies.
  
  - Ability to manage multiple priorities and effectively set and manage deadlines. Self-motivated and able to work independently and as part of a team.
  
  - Excellent organizational skills including the ability to handle multiple tasks and job functions simultaneously. Demonstrated project management experience and skills including managing timelines, tasks, deadlines, communication, resource allocation, and other components to effectively run and complete technical projects.
  
  - General technical knowledge of electronic theory, audio and visual calculations, practical system designs, analog and digital circuitry. Demonstrated ability and motivation to engage in continuous knowledge improvement.
  
  - Ability to work nights, weekends, and holidays as needed. Ability to drive to multiple locations to provide support and troubleshooting on equipment. Able to travel on occasion when needed.
  
  - Ability to apply appropriate analytics for service management. Helps to identify what metrics to collect, design of appropriate analysis, and reporting of results to support continual improvement of technologies and services.
  
  - Knowledge or experience working in a higher education environment. Knowledge of the practical application of technology for academic and administrative use in higher education (preferred).
  
  To Apply: Click on the link below to use our new on-line application system.
  
  https://jobs.ucmerced.edu/n/staff/position.jsf?positionId=8912
  
  If you do not have internet access you may mail your application, resume, and cover letter to: University of California, Merced, 5200 North Lake Rd., Merced CA 95343. Please list the job number on the subject line.
  
  The University of California, Merced is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct.
  
  As of January 1, 2014 the University of California, Merced will be a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu
  
  E-Verify: Effective September 8, 2009, all employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
  
  More Information
  For information on the comprehensive benefits package offered by the University of California visit:
  http://ucnet.universityofcalifornia.edu/compensation-and-benefits/
  
  
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