Environment The Operations Department (OPER) ensures the operational processing and control of activity across all Global Banking and Investor Solutions (GBIS) business lines (Capital Markets, ex-Newedge & Financing). OPER implements all necessary means to ensure the operational, administrative and financial processing of capital markets and credit operations initiated by these business lines. In addition, OPER ensures the control and security of transaction processing in accordance with current financial regulations while acting as the first level of control on operations and booking quality. OPER provide all necessary support during the lifecycle of the transaction, perform Know Your Customer processing and provide general client relationship management. OPER also acts to steer the evolution of regulatory projects and controls our external service providers.
CLIC (Client Lifecycle Intelligence and Care) is the global cross-business client management division for Societe Generale. CLIC's mission is to provide a simplified, differentiated experience for SG's clients and employees over the client's entire lifecyle. Within CLIC, the CLM (Client Lifecycle Management) department has primary responsibility for:
Coordinating the onboarding process
Managing client data with a guarantee of quality and completeness
Protecting the bank and its clients by applying KYC regulations
As a member of the GPS Controls Team, this role is responsible for performing the targeted testing of processes performed by the New Business Onboarding (NBO) and Existing Client Management (ECM) operations groups and other CLIC operations personnel (the "Production Teams") as set forth in the relevant Global Permanent Supervision (GPS) controls.
Contribute to GPS Controls Team efforts to maintain high quality standards and productivity.
Maintain working knowledge of the relevant KYC and AML regulations and related SG policies and procedures followed by the Production Teams to perform respective set of testing responsibilities.
Establish and maintain strong working relationships with NBO and ECM and other stakeholders involved with client onboarding and renewing existing client relationships.
Develop and maintain strong working knowledge of SG systems used by the GPS Controls Team, the KYC Anomalies Processing Team and other KYC / AML process stakeholders to manage KYC and AML data, documentation and related processes.
Manage the lifecycle of each relevant GPS control for which he/she is responsible including the creation of new controls, maintenance and closure of existing controls as needed.
Partner with the Compliance KYC Advisory team as needed to ensure alignment on sampling, testing steps and scoring for its GPS controls testing responsibilities and partner with the KYC Anomalies Processing Team with the creation, tracking and reporting of action plans and corresponding anomalies.
Assist with assessing the adequacy of all aspects of each GPS control for which he/she is responsible on a periodic basis to confirm relevance of sampling methodology, testing steps, error types / definitions, scoring methodology etc. and make any required adjustments.
Ensure anomaly-based action plans are created for each GPS control for which he/she is responsible following each monthly test cycle.
Assist production teams and KYC / AML process stakeholders with developing strategic action plans to address recurring errors (including technology improvements, policies / procedures, training etc.).
Ensure assigned GPS Controls for the monthly testing cycle are performed according to defined milestones, target dates and owners.
Adhere to GPS Controls Team procedures which define processing responsibilities of team members and stakeholders including service level agreements, system dependencies, sampling / scoring methodologies etc.
Contribute to preparation of periodic reporting of key processing and risk metrics for management with key processing / risk indicators, targets etc.
Escalate issues and unresolved items to management as needed.
Apply KYC principals (as expressed, in FATF EU 3rd AML Directive, US Patriot Act, and FINRA) to assist SG with maintaining strong quality assurance controls.
Assist with GPS Controls Team's adherence to the Global and Local requirements of KYC and AML.
Contribute to efforts managing requests from internal & external auditors.
Provide support to KYC management in new and ongoing initiatives.
Ability to apply principles of risk based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business
Microsoft Office, Word, Excel, PowerPoint
Strong interpersonal and written and verbal communication skills
Strong analytical and problem-solving skills and ability to convey results of analysis
Ability to partner with Compliance, other KYC departments in SG, and business lines
Strong organization and planning skills, ability to prioritize and multitask
An inquisitive nature and ability to spot issues, and address conflicts and escalate issues where appropriate
Ability to work independently and use judgment to assure all issues and concerns are managed properly and timely
Ability to work in a dynamic, deadline-focused environment;
Understand the objectives of team and the role's contribution to same and ensure they are in line with the OPER line strategy.
Contribute to efforts to setup and monitor GPS Controls Team's indicators on a daily basis.
Analyze and suggest process improvements.
Follow up on action plans on projects and initiatives that impact GPS controls for which he/she is responsible.
Communicate with manager on a regular basis about the state of processing and responsibilities and escalate in case of difficulty.
Identifies and implements processes improvement.
Propose organizational and IT changes to improve efficiency, accuracy and control.
Setup meetings with internal partners on a regular basis.
Look back on business, proposes and challenges improvements on "how to".
A minimum of 5 years experience in the Financial Services industry
Experience testing / auditing KYC / AML related processes for a large financial services firm.
Degree caliber candidate with expertise in business or economics related subjects
Desired / Plus: ACAMS
Languages / Plus: English / French
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.
Internal Number: 5931677
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