The role is for an experienced business analyst ina core CRM & Data Warehouse platform team servicing the CIB bankingbusiness. This is a terrific opportunity for a high energy individual seekingbroad exposure to the business within a high performing technology group. Therole will have significant connectivity with the Front Office Business andsupport teams. The ideal candidate will have a proven track record inproject management & business analysis, an ability to solve complex dataproblems and a good level of SQL knowledge.
Providing level 3 production services for theclient intelligence suite of applications and reports, including analysis andtriage of operational support requests
Working on the resolution of complexincidents and ensuring that the right problem solving techniques and processesare applied to meet the business expectations
Managing the documentation, resourceallocation and tracking of all operational support related activities
Management of a KANBAN agile methodology tosupport the prioritisation and delivery of support requests
Establishing realistic L3 Service LevelAgreements (SLAs) that are aligned with the customer expectations as well asthe demands of standards and best practices
Providing a strict production gatekeeperfunction by reviewing the solutions coming from Application services to resolvestakeholder requests
Driving knowledge management across thesupported applications and ensuring full compliance
Working with team members to identify areasof focus, and training on reporting applications to improve team performanceand incident resolution
Skills and Experience
MUST have a proven track record in a technology team as a Data Analyst/Business Analysis / Support Analyst (or similar role)
Must have worked on BI platform (Data Warehouse. CRM / reporting) solution design through client problem statements and not just requirements notation
Must have experience of support BI applications - Cognos, Tableau, Qlik Sense
Must have experience in both waterfall and agile project delivery methodologies
First Class communication and presentation skillsAble to "think on their feet"
Ability to face off to very demanding stakeholders, managing their expectations in a fast paced environment
Ability to articulate complex technical issues concisely to a non-technical audience up to Senior Management level
Excellent documentation & MS Office skills - Word, Excel, PowerPoint
Experience with documentation / issues tracking tools such as Jira
Broad experience of ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation beneficial)
Must possess very strong data analytics skills and knowledge of query languages (SQL, PL/SQL etc.) in conjunction with experience of Data Warehouse & Data Marts
On the job Cognos Administration experience
On the job QlikSense Administration experience
Familiarisation with relational databases such as Oracle
Excellent Customer Service skills
Must be able to challenge requirements to improve them
Well rounded and detail focused technologist with innovative problem solving skills
Ability to translate effectively between clients and developers
@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran."
Internal Number: 6090918
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