In this pivotal role, you will be part of UK&I Resource Management which is recognised as an integral enabler to client delivery and the growth of our business. Resourcing provides the firm with the right people, for the right jobs, at the right time, in the right places - using a commercial mindset to deliver quality solutions. The opportunity
The Senior Demand Manager is a key member of the Advisory Service Line (SL) Resource team and wider UK&I Resourcing network. The role encompasses the following:
Account management of a designated market and sector portfolio, in this case Energy and Infrastructure;
Business partnering with senior leaders within the market and sector and acting as the conduit between the resourcing team and sales;
Optimising supply strategies for resourcing projects advising on best possible commercial outcomes;
Management of demand fulfilment in line with key performance indicators such as utilisation margin and revenue;
Demonstrating knowledge of the Advisory business, clients and people's capabilities to proactively advise Engagement Leads and Partners on resourcing solutions;
Supervising the resource team's performance and identifying opportunities to enhance performance and resolve escalations.
Direct reporting line to the Advisory Strategic Resourcing Lead.
Direct line management of Resource Managers.
Your key responsibilities
Driving and managing resourcing performance
Responsible for overseeing resource deployment
Key member of the Operational Management team, contributing to weekly/monthly meetings focused on resourcing performance and owns actions to improve results
Proactive liaison with Engagement Partners, Directors and Managers to understand client requirements and the wider needs of the business to facilitate effective resourcing decisions
Dealing with escalated resourcing issues and making decisions on conflicting demands, liaising with other members of the Resourcing team as required
Understanding the skill sets and proactively deploying individuals to areas where optimal utilisation can be achieved
Providing insights to the Strategic Resourcing Lead on business performance and discussing trends, interventions and actions to improve results.
Managing the annual productivity targets to drive performance
Working with other Senior Demand Managers (and Operations where relevant) to input on budgets to capture accurate headcount and chargeability phasing
Proactively monitor pipeline with local stakeholders
Supporting and implementing continual improvement of resource deployment processes
Create an Exceptional Team
Leading and participating in Resourcing function team meetings, performance development requirements and training to develop the function
Involvement in Recruitment of all Resourcing roles
Leading on wider Resourcing initiatives and new technologies
Skills and attributes for success
Strong influencer who has proven partnerships with senior stakeholders
Confident and resilient to deal with challenges from people within the business
Strong business/commercial acumen to challenge the commercial drivers of resourcing decisions and demonstrate wider perspectives to deliver results
Ability to use business information/data to anticipate and execute interventions to improve performance across the team
Ability to think quickly, work under pressure to meet competing demands
Proven experience overseeing a team or area with management responsibilities
To qualify for the role you must have:
The ideal candidate should have considerable experience in commercial resourcing, recruitment or operations environment that can demonstrate adaptability to the role
Ideally, you'll also have:
Professional services experience
What we look for You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.
We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.
What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Internal Number: 6122890
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