White’s Residential and Family Services JOB DESCRIPTION
Job Title: Vice President of Compliance and Business Operations
Department: President and Chief Executive Officer
Employment Status: Full-time/Regular/Exempt
Qualifications: A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. A Master’s degree in human services field (Psychology, Social Work, Counseling, etc.) is preferred. Previous leadership experience, including financial and people management, in Residential treatment, foster care, or other social service environment is highly desired. Must have a valid driver’s license. Must be highly organized with strong writing skills.
Reports to: President and Chief Executive Officer
Job Summary: The Vice President of Compliance and Business Operations must be a Christian and a missionally-driven person committed to fulfilling scripture through leadership and advocacy. As the Compliance authority figure for the agency, the incumbent is responsible for developing internal controls for evaluating the quality and degree of compliance of programs, developing effective ways of measuring success of programs. He or she is responsible for interpreting, coordinating, and implementing accreditation and licensing reviews as well as utilization reviews and serves as the agency’s HIPAA Privacy Officer. The incumbent will also oversee all operations and manage budgets pertaining to the agency’s technology and information systems, facilities, grounds and maintenance.
Compliance and Quality Assurance • Serves as Medicaid expert and final authority for agency, remaining aware of aware of current and proposed regulations pertaining to Medicaid. • Oversee all internal activity pertaining to policy, procedure and behavior modification that must occur in order to comply with Medicaid regulations and requirements. • Ensures that protocols and safeguards allow managers and employees to report suspected Medicaid fraud and other improprieties without fear of retaliation. • Responsible for the oversight of various recertification processes relating to licensing and accreditation. • Serve as agency expert of licensing and accreditation standards, and other policies, regulations, and requirements that pertain to the quality and compliance of White’s programs and services. • Serve as advisor to the CEO informing him / her of risk and recommending solutions and convenes a Risk Management meeting with CEO’s leadership team at least annually. • Develops, implements, and maintains systems to monitor and ensure compliance across all areas of the agency. • Oversee the development and effectiveness of Quality Assurance and Performance Improvement initiatives and activities, ensuring that KPIs are established, progress is monitored and effectively reported, and overall PQI and QA objectives are met. • Provides oversight of the general operations and use of client database. • Serves as leader for the critical incident review committee and ensures that all final reports and closures coincide with all appropriate follow-up and corrective action. • Serve as the HIPAA Privacy Officer for the agency and maintains all relative policies and procedures. • Ensure that all departments, systems, practices and facilities are in compliance with HIPAA. • Provide oversight to general agency policy maintenance and organization efforts performed by the Compliance department.
• Provides direct oversight and support to the information technology team. • Partners with the CFO and other business leaders to analyze the financial impact against the overall benefit of proposed technology upgrades and implementations. • Oversees and directs strategic initiatives pertaining to the expansion and improvement of technological services for the agency and the implementation of new systems that ensure user satisfaction and ease with regard especially to WiFi, cell phone reception, telephone services, cable and other electronic services. Facilities and Grounds Management • Partner with CEO, CFO and program leaders to ensure the effective development of an annual budget and plan capital budget projects. Ensure effective budget monitoring and departmental budgetary compliance. • Assist in planning for capital projects and physical plant improvements and work with architects, engineers, consultants, builders, and financiers as necessary. • Provide direct oversight to Support Services Director and staff to ensure that the buildings and grounds are maintained and that effective reinvestment is planned and implemented in order to meet established occupancy and financial targets while also achieving high satisfaction within the families, staff and student communities. Work with builders, designers and architects as necessary to achieve the desired aesthetics and maintain the beauty and cohesiveness of the overall campus and surroundings. • Ensure that disaster and emergency response plans are established, maintained/updated, and tested as required and necessary for effective protection of staff and residents.
Skill, Supervision, Knowledge, and Ability
• Vice President of Compliance and Business Operations needs to be an individual with a Christian and professional commitment to work with all stakeholders involved in the pursuit of our mission to serve children and families. • Must be very comfortable and effective communicating with persons at all levels of the organization. • Must have strong leadership, administrative, budgetary, and managerial skills. • Must have strong computer technology skills and be able to apply current technology best practices to program development. • Must be dependable, extremely organized, and an effective time manager. • Must be familiar with Medicaid and regulatory, compliance and quality assurance processes. • Must have a basic understanding of clinical issues, treatment programming concepts, and counseling as they relate to accreditation, outcomes, and performance quality initiatives. • Must be able to maintain professional boundaries and confidentiality. • Must be committed to quality excellence through use of various planning tools, systems development, auditing processes, professional accountability, and persistence. • Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions. • Must have basic understanding of statistical analysis. • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.
Physical Demands of Position • Must be able to drive long distances to do work at regional offices, attend meetings, conduct training, etc. on occasion. • Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises, and other unplanned events.
Working Conditions • General office hours are: 8:00am to 4:30pm Monday through Friday. • Work in regional offices, attending meetings, conducting staff trainings, and other duties will often extend beyond these office hours. • Position requires a high-level of energy and will require significant amount of extra time outside normal office hours throughout the accreditation and audit processes.
A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. A Master’s degree in human services field (Psychology, Social Work, Counseling, etc.) is preferred. Previous leadership experience, including financial and people management, in Residential treatment, foster care, or other social service environment is highly desired. Must have a valid driver’s license. Must be highly organized with strong writing skills.
Internal Number: 1
About White's Residential and Family Services
White’s Residential & Family Services is a nonprofit social services organization that works to redirect, rebuild and restore children, teens and families through emotional healing, personal development and spiritual growth. White’s is a faith-living organization — a legacy from our Quaker roots and a vision first conceived by our founder Josiah White in 1850. True to this core value, sacrificial service is a priority in everything we do. White’s believes “no child is exempt,” meaning that White’s strives to serve every child in need, regardless of background or circumstance.For more than 160 years, White’s has helped families in crisis, in transition and in need of support through its accredited and comprehensive continuum of community- and home-based services, foster care, adoption and residential treatment programs.