The Senior Applications Specialist applies in-depth knowledge of applications to ensure effective and optimal use of current applications, incorporation of refinements in applications based on organization changes or process improvements, and collaboration with senior analysts to identify and select new system solutions. Accountable for the success of projects, repairs, process improvements, and overall benefits realization. Functions as a key point of user contact and customer service for Information Services and is accountable for user satisfaction. Ensures that the organization’s goals, philosophies, and objectives are optimally supported by information technology.
MemorialCare System Services team members work with end users, other Information Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas. This includes helping to understand, change, and improve business workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications. They maintain the role of IS liaison to assigned departments, helping to facilitate resolution of requests and problems, as well as to ensure end user/management customer satisfaction.
Minimum 5 years’ experience as a clinical or applications analyst, computer technician supporting Cardiology systems in a healthcare setting required.
Proven ability to lead all types and phases of highly complex clinical projects. Proven history of managing oversight of team-based project management operations and methodologies. Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines.
Proven familiarity of regression testing as it pertains to ancillary applications and core systems interfaced with an EMR. Proven proficiency developing test scenarios and scripts for integrated ancillary applications and core systems.
Held previously successful role for a clinical application or system initiative, which required the use of project management tools and methodologies and experience with all project phases. Solid understanding of enterprise architecture related to clinical applications and core systems including business continuity.
Experienced establishing designing and implementing clinical application and system support models with a core understanding of IT operations. Demonstrated ability to upgrade clinical applications and core systems, optimize them for improved performance and streamline functionality based on operational workflows.Proven progressive project management experience working independently as well as in a team situation meeting aggressive deadlines.
Experienced troubleshooting and remediating routine problems associated with clinical applications and core systems to ensure high levels of user satisfaction. Proven ability to apply an extensive amount of hands-on experience and expert level knowledge of clinical applications and core systems while leading highly complex projects at the enterprise level.
Demonstrated comprehensive understanding of all areas of clinical application support including integration using HL7 messaging and administration of system and service life cycles.
Demonstrated high energy levels and tolerance of tight deadlines, time pressures, and ambiguity.
Proven ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
Proven experience managing personal issue queue as well as that of junior resources, assigning work orders, and providing advice on issues. Experienced at managing calls from customers for assistance and skillful at closing the loop with creating and updating pertinent documentation.
Demonstrated ability to mentor junior team members on operational and system workflows, as well as usage of systems and internal process. Experienced at training team members on troubleshooting and remediating issues associated with clinical applications.
Demonstrated ability to manage professional relationships with executive leadership and regularly host meetings.
Demonstrated ability to work independently with minimal direction.
Proven experience involved in team initiatives including translating end-user needs, meeting deliverables, providing status reports, and managing customer expectations.
Demonstrated effective communicator for purposes of interpersonal relations to understand and identify project needs and overall objectives.
Internal Number: MEM003498
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.