The Academic Management Tool Business Analyst provides direction and support for the ongoing maintenance, enhancement and usability of the Academic Management tool application. The role requires an individual who seamlessly integrates between application end users and technical developers to ensure the product keeps pace with business needs.
The Academic Management Tool (AMT) is a custom solution used by academic departments to support decision-making and planning. AMT is slated to go-live in the late fall 2019. The initial year will be focused on migration of high priority enhancements, with a transition to the steady state support after the first year.
The Application Manager will report to the Associate Provost for Budget Planning in the Office of Provost.
Application Change Management & Enhancement
Prioritize development backlog, manage application change control process & releases.
Evaluate issues/ problems and, working with technical development team, define usability focused solutions.
Write user stories, functional specifications and user acceptance criteria.
Analyze technical implementation specifications and provide development feedback.
Perform in-depth problem analytics, including evaluation of table data and code extracts.
Perform release testing, facilitate user testing and document results.
Recommend and implement process and data improvements.
Maintain application documentation, including data traceability matrices and security model.
Keep informed of source system data changes and address impacts to AMT.
Manage and administer security access, and the user re-certification process.
Organize and evaluate usage and trends, synthesizes results.
User Support, Adoption & Training
Respond to user issues and calls (directly handles support tickets).
Translate user issues and feedback into application improvements.
Maintain user content (website content, knowledge articles, training materials).
Organize and facilitate regular user workshop sessions to define new tool uses.
Bachelor's Degree and 5+ years of hands on experience with application projects and/ or support.
Project Experience: Requirements Gathering; Write Use Cases, User Stories, Specifications; Project Management
Proficiency with MS Applications (Outlook, Word, Excel, PowerPoint) with emphasis on data analysis, reports and presentations.
Strong analytical skills paired with an ability to translate requirements.
Problem solving and troubleshooting skills with sound judgment.
Ability to perform complex data traces across systems and platforms.
Strong attention to detail, accuracy, and repeatable processes.
Excellent verbal and written communication skills.
Ability to work independently and in a team.
Resourcefulness, initiative, and motivation.
Excellent organizational and time management skills.
High level of energy and enthusiasm.
Capacity for both strategic thinking and planning with attention to tactical execution.
Prior work experience in higher education, consulting, and/or information technology.
Strong knowledge of test planning, scripting, results evaluation, and prioritization.
Proficient in the use of usability methodologies, techniques, and tools.
Proficient in the use of financial software applications. PeopleSoft and Cognos are a plus.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW