Black Diamond Equipment is a company that's not just for rock climbers and skiers, but one that stands for the spirit of the sports we live. Since 1957, our innovative gear designs have set the standard in numerous areas. This is partly the result of dedication, desire and diligence on the part of an incredible team of people. We're a company of users. It's who we are.
BD is seeking an experienced Specialty Sales Operations Manager.
Reporting directly to the NA Sales Operations Sr Manager, the Specialty Sales Opearations Manqger will coordinate, administrate and integrate daily activities of Specialty Sales Operations personnel to achieve internal sales department strategic goals and objectives. The Specialty Sales Operations Manager is responsible and authorized to oversee virtually all aspects related to order management and customer service of Specialty Accounts. Additionally, this position may be required to take on additional Sales Department responsibilities as directed by the NA Sales Operations Sr. Manager. Specialty Sales Operations includes, but is not limited to, Specialty Sale Operations Representatives, Coordinator and Administration/ Reception.
Manage, supervise, and direct all aspects of Specialty Sales Operations department personnel.
Manage and oversee all aspects of the daily Specialty Sales Operations workload and activities.
Tracking, documenting and reporting metrics to Sales Management and at all appropriate company forums (such as, Sales Management Review,
Work with all appropriate internal departments (SCM, Distribution Center, IT, etc) communicate with these departments to validate and advocate for additional information needed to ensure that they are providing all inputs and services that required to efficiently and effectively achieve its goals and objectives.
Support Sales Department/Management in various capacities.
Work with Sales Representative to ensure that their internal needs are being satisfactorily met, and Company policies and procedures are being adhered to.
Interact with and serve as the primary customer service contact with BDs external customers, i.e. Specialty wholesale accounts. Represent BD policies and perspectives and serve as team spokesperson with these groups.
Coordinate and review with Credit Manager and A/R regarding issues related to customer credit limits, terms and payment issues.
Serve as an ISO administrator and representative.
A College degree and a minimum of 2 years managing people and systems in a service-oriented environment in the specialty outdoor industry is required. Preference: two years experience serving as a Customer Service Rep in the Specialty Outdoor Industry in addition to the requirments. Active climber/skier.
Excellent interpersonal, written, and verbal communication skills, as well as sales and product knowledge, are mandatory. Time management, account management, and computer skills are critical. The Specialty Sales Operations Manager must be articulate; detail oriented and project the appropriate company image. Alternative qualification: A vast wealth of on-the-job experience that is directly applicable to the position.
If youre looking a new opportunity in a fast-paced environment, have a go-getter personality and the ability to effectively coach & motivate your team, and want to be a part of a hard-driving, passionate team with limitless energy to create the best gear possible for our customers, then we want to hear from you!
Black Diamond Equipment, Ltd is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex; including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.