Answers incoming calls in a professional and timely manner ensuring that calls are properly complete
Processes member payments in office, night deposit box and by phone.
Performs daily cash register balancing
Receives member requests, processes paperwork and/or directs to correct department and/or employee.
security light connects, disconnects and repairs
Reviews open service order report and takes appropriate action.
Assists members with questions concerning their account(s).
bill payments & fees
verification of information – address, social security number, telephone number, etc.
contract payments and payment arrangements
refer to appropriate agencies for assistance with payments and processing those vouchers and/or payments
Receives member requests for new service.
collect line extension payments
collect membership fees and deposits
process membership applications
provide new membership packets
Maintains up-to-date knowledge of services and products (levelized billing, auto pay, pre-pay, e-billing, internet passwords, landlord agreements and extended payment plans) provided by the Cooperative and provides information to members as requested.
Keeps up-to-date on procedures and PSC Rules & Regulations.
Provides support and keeps up-to-date on member services programs. Maintains knowledge of marketing programs and assists members with purchases of non-utility products. Provides support to the departments of staking and operations.
Ensures that bank deposits and mail is delivered daily as requested.
Must be able to carry out activities, which require a high degree of accuracy and attention to detail. Must be able to organize work to meet deadlines. Working knowledge of computers. Excellent problem solving, communication, and interpersonal skills. Ability to work independently and be resourceful. Ability to operate business machines. Ability to learn use of SEDC computer software. Ability to apply PSC regulations and Cooperative Policy and Procedures to effectively carry out job duties.
Required to pass a physical examination when employed. Must have sufficient health to perform the essential functions, duties and responsibilities of the job.
Lifting up to ten (10) pounds
About Blue Grass Energy Cooperative Corp.
Electric cooperative in central KY serving over 57,000 members in 23 counties.