AMLI Residential is looking for an energetic, experienced customer service professional with excellent interpersonal skills and ability to multitask for our Lead Concierge opening at AMLI Fountain Place, our brand new luxury high rise. AMLI Fountain Place is one of Dallas' most high-profile buildings, and also the tallest building constructed in the city since the 1980s.
The Lead Concierge will be responsible for responding to a wide variety of requests by accurately assessing the resident's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. Duties include:
Greets and screens visitors and vendors to the property. Monitors guest and resident traffic access to the building.
Documents and escalates concerns and issues to management as necessary.
Handles calls and assists with resident requests.
Coordinates resident services and deliveries.
Maintains general lobby access control and door services
Provides leasing information and schedules appointments for prospects
Supervise daily Concierge operations
Set departmental objectives, work schedules, standards and procedures
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of local amenities, services, and a good knowledge of the local area
Help maximize Resident satisfaction and retention
Maintain good communication and working relationships with property manager
Create a positive and enthusiastic culture and working environment
Help implement ongoing staff training and development
Qualifications and Skills:
Extensive hospitality or high-level guest service experience
Requires attention to detail and problem solving skills, as well as excellent customer service skills.
Leadership and supervisory skills and experience
Ability to anticipate resident needs and exceed expectations
Training & Development experience
Exceptionally enthusiastic and positive individual
AMLI is a leader in sustainable LEED & ENERGY STAR certified luxury apartment communities. AMLI encourages forward thinking and new ideas, creating a culture that values employee contributions. AMLI Residential is an equal employment opportunity employer that encourages personal and professional development. We have one of the best training programs in our industry, supporting on-going sales, service and technical skills development. We offer competitive salaries, and benefit and recognition programs. Come join our team of professionals and discover the boundless opportunities here at AMLI.
Internal Number: 4447
About AMLI Residential
AMLI Residential is one of the preeminent multifamily companies in the nation. AMLI is focused on the development, acquisition and management of luxury apartment communities across the United States. AMLI is committed to customer service and providing its residents a worry-free, high-value living experience in our communities. AMLI® is a brand name representing high quality, exceptional service and superior value. AMLI's mission is to "Provide an Outstanding Living Environment for Our Residents." Each day, every person who is part of the AMLI FAMLI is focused on doing all he or she can to achieve AMLI’s mission.
AMLI was founded in 1980 as a private real estate development, management and investment company. In 1994, AMLI went public as a NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core, open-ended, institutional real estate fund managed by Morgan Stanley. PRIME owns or has an investment interest in approximately $11 billion of high-quality diverse real estate assets including retail, office, multifamily, hotel, and industrial prope...rties located in major markets throughout the United States. PRIME's acquisition of the AMLI platform was a strategic transaction designed to provide institutional investors a nationally respected branded owner, developer and manager of luxury apartment communities.