Pharmacy Technician Center of Excellence: Patient care Hours: 9:00 AM – 5:30 PM, M-F ________________________________________________________________________________ General Summary:
Pharmacy Technicians on our Patient Care team spend their day talking with patients, doctors, and facilities on the phone, processing prescriptions and working among multiple pharmacy software systems. They ensure that patient orders are properly prepared and meet clinical requirements prior to medication fulfillment. This is an office based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Essential Duties & Responsibilities:
Providing exceptional customer service experiences each day in a phone based environment.
Utilizing sound drug knowledge to effectively assist patient questions over the phone.
Processing prescription information with speed and accuracy.
Responsible for billing patient medications accurately.
Maintaining patient records with strong attention to detail and confidentiality.
Serving as a liaison between the clinical pharmacists and other medical professionals on patients behalf.
Performing in a high volume, fast paced environment to ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment.
Knowledge, Skills & Abilities:
Comfortable working in a phone based environment.
Exceptional customer service skills, serving patient needs over the phone.
Thorough drug knowledge.
Knowledge of appropriate billing activities pertaining to medications.
Ability to utilize technology and work within multiple software programs to fulfill medication orders.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to exhibit ExactCare Pharmacy’s Core Values in daily work:
Be the example.
Work together for success.
Just be cool.
Get it right.
Always seek to improve.
• Must be 18+ years of age. High school diploma /GED required. • Prior experience in a pharmacy setting, preferred. • Must hold a current registration with the Ohio Board of Pharmacy or be willing to register with the Ohio Board of Pharmacy. • Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required • Ability to perform in an office based setting that requires sitting in a cubicle 90% of the time
Internal Number: 100131
About ExactCare Pharmacy
ExactCare is a health care company that provides solutions to overcome medication-related and chronic care challenges for people with multiple chronic conditions and complex medication regimens. Our focus is simple—helping patients live healthier at home through comprehensive pharmacy-at-home services.
We provide support to Medicare, Medicaid and Special Needs patients. ExactCare’s solutions make it easier and safer for patients to understand and adhere to their daily medication routines—and, ultimately, stay healthier, out of the hospital and at home. We partner with providers and health plans who identify patients in need of our support to improve quality of care and performance on clinical and customer service metrics, while appropriately managing total cost of care.
The environment at ExactCare is exciting, fast-paced and full of opportunity for energetic, highly-motivated and results-driven professionals who want to make a difference in patients’ lives every day!
To put it simply, we love what we do. And that shines through in some of the awards we’ve received for being a fast-growing company that’s a great place to work. This includes being a five-time winner of the Clevel...and Plain Dealer Top Workplaces and a three-time winner of the Northcoast 99 list of best places to work for top talent in Northeast Ohio. Other notable achievements include being a five-time winner of the Weatherhead 100 award, including four times as a Centurion award winner; a two-time winner of the Crain’s 52 Fastest Growing Companies; and a six-time winner of a spot on the Inc. 5000 list of Fastest Growing Privately Held Companies in America.
ExactCare is headquartered in Valley View, Ohio, just south of Cleveland. We offer a competitive salary and comprehensive benefit plan.
For more information about us, please visit www.exactcarepharmacy.com.