Since 1982, LUCHA (Latin United Community Housing Association) has served thousands of moderate? and low?income families with Affordable Housing Development, First?time Home Buyer Counseling, Foreclosure Prevention, Senior Home Repairs, and Legal Assistance. LUCHA owns and operates 198 units of affordable housing, in the West Town, Humboldt Park, and Logan Square Communities, and through its Freddie Mac Borrower Help Center counsels 1,300 families annually in Chicago and the Midwest region. LUCHA also partners with residents, community organizers, financial institutions, and government agencies to maintain its $40 million in real estate assets and to advocate for greater affordable housing options in the region.
Position Purpose: In support of its mission, LUCHA seeks the ideal team leader that will combine energy, leadership, and innovation to the Housing Counseling and Advocacy Programs. The Housing Counselor will assist with duties required by the department, including facilitating seminars and training within all areas of the department, preparing mortgage-ready files, serving clients in our lending and foreclosure prevention programs, and managing data in client software systems. The housing counselor will have a deep commitment and passion for working with low- income, working-class and communities of color, and experience with Spanish speaking constituents and communities.
Role and Responsibilities
Pre-purchase Counseling: Create a budget, conduct credit analysis, and affordability assessment for a potential home purchase. Implement a work plan developed to satisfy client objectives and education requirements. Collaborate with HCA staff to facilitate educational workshops. Conduct one on one counseling sessions with program participants identifying client objectives, provide technical assistance during the property selection process, facilitate loan application, provide credit counseling, and support to denied loan applicants. Coordinate with Senior Housing Counselor to process and facilitate home buyer grant assistance and client certification. Enter closings in LUCHA’s tracking tool “barometer” in efforts to maintain a record and meet grant requests to funders and other stalk holders.
Post-purchase Counseling: Follow up with homeowners regularly to assure sustainability and financial stability. Counsel participants. Collaborate with HCA staff to facilitate educational workshops.
Foreclosure Intervention Counseling: Help clients re-negotiate the terms of their mortgages with various lenders. Assist seniors with reverse mortgages (HECM). Make calls to at-risk borrowers from the monthly call lists and offer HUD free housing counseling services. Collaborate with HCA staff to facilitate foreclosure prevention workshops
Financial Capability Counseling: Counsel clients, providing debt management support; create an emergency budget, credit analysis, and financial assessment as necessary to assure clients stay current in their financial obligations. Collaborate with HCA staff to facilitate educational workshops.
Clerical Support: Maintain organized files and documents, file incoming and ongoing correspondence, schedule follow up client appointment, obtain additional documentation needed from clients, make reminder calls, mass mailings, make photocopies (as needed), substitute receptionist during his/her lunch break (as needed), any other duties assigned by senior housing counselor and director of programs.
Qualifications and Education Requirements
Bachelor Degree preferred
Minimum of three years of housing counseling experience with HUD-approved agency preferred.
Ability to become a HUD Certified counselor within 18 months of start (REQUIRED)
Ability to perform tasks concurrently with ease and professionalism
Conscientious and detail-oriented
Knowledge of HCO, ECM, HOPE Loan Portal, or other housing counseling databases is desirable.
Ability to work effectively in a team environment
Ability to represent LUCHA in a positive and professional manner at all times
Must demonstrate integrity and commitment to the organization’s mission and values
Must have weekend and flexible schedule for local travel for training and seminars.
Department of Housing and Urban Development (HUD): Knowledge of HUD programs, offices, resources, application processes, and public and private partnerships. Previous experience & On the Job Training.
Software systems: Extensive knowledge of Microsoft Office Suite, HCO, or other housing counseling reporting software. Previous experience.
Customer and Client Service: Knowledge of principles and processes for providing customer and client (internal) services; including client assessment, meeting quality of standards for services, and evaluation of client satisfaction. Previous experience.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Fluency and Previous experience.
Spanish Language: Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar. Experience helpful, though not required.
Majority of work performed in a general office environment.
Position requires availability for extended hours plus non-traditional hours to perform job duties.
It also requires participation and attendance at conferences, meetings or organization-sponsored events and meetings across the city, region, and country.
Nature of work requires an ability to operate standard business office equipment.
Requires the ability to transport and carry up to 15 pounds of materials to satellite locations, though accommodations can be made to a candidate that otherwise meets qualifications.
Requires the ability to communicate and exchange information, collect, compile, and prepare work documents, set-up, and maintain work files.
Periodic overtime is required.
Occasional local travel to LUCHA facilities and satellite locations may be required.
Occasional day and overnight travel by air and/or automobile to conferences may be required.
Scope of Responsibility:
Work with minimal direction.
Significant impact on the programs and compliance functions.
Regularly interacts with the LUCHA team, including and Development and Finance Departments.
Life and disability, health and dental insurance, 401 (k), paid vacation and holidays.
How to apply:
Send Resume, Cover Letter, and three references via email only, with the subject line “LUCHA Housing Counselor” to Maria Galarza, Administrative manager at email@example.com
Deadline for application: • Until the position is filled.
Potential start date: • July 15, 2020.
LUCHA is 501(c)(3) nonprofit corporation and an equal opportunity employer. To learn more about LUCHA, please visit www.lucha.org.