Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE, and SUCCESS in all activities and interactions.
Ensures timely, accurate, and high-quality completion of resident service requests.
Performs a variety of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records.
Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
Participates in apartment turnovers as directed. Repairs, renovates, paints, and cleans vacant apartments.
Ensures that all areas are kept safe, tidy, and free of trash, debris, and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.
Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention.
Maintains landscaping including watering of the flowers; performs snow removal as needed.
Provides guidance, direction, and training to Maintenance Apprentices & Porters.
Complies with all policies and procedures and external regulatory requirements; ensures a solid understanding of all operational and human resources policies and procedures.
Responds timely, appropriately, and courteously to emergencies.
Participates in and attends all required in-service training sessions.
Supports other communities as assigned by management.
Other duties as assigned.
High School Diploma or G.E.D. Basic skills in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting. EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment). Ability to demonstrate proficiency in the use of hand and power tools. Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities. Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents, and external agencies. Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation. Excellent interpersonal skills. Positive attitude, enthusiasm, and energy. Strong customer service orientation to older adults. Strong attention to detail. Proficiency with basic computer keyboarding and navigational skills.
Internal Number: 20:RES-050
About Enterprise Residential
WE TURN ADDRESSES INTO HOMES
Our philosophy is simple: residents first. With a commitment to providing services that improve the quality of life for residents, Enterprise Residential ensures that each of its communities meets the highest standards in the industry. Tell us what you need. We're listening.