Implements sales and marketing activities both on and off-site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management, and guests to ensure that all areas of concern are addressed promptly and professionally.
Complies with Enterprise Residential's policies and procedures and external regulatory requirements; ensures a solid understanding of Enterprise Residential's operational and human resources policies and procedures.
Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
Prepares, monitors, and distributes reports on a variety of operational and financial data.
Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events.
Participates in and attend all required training sessions.
Keeps Property Manager informed of any information that could affect property operations.
Supports other communities as assigned by management.
Other duties as assigned.
This position has no supervisory responsibilities.
AFFORDABLE HOUSING EXPERIENCE
High School Diploma or G.E.D.
Previous sales or leasing experience preferred.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents, and external agencies.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation.
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
Excellent interpersonal skills. Positive attitude, enthusiasm, and energy. Strong customer service orientation to older adults.
Strong attention to detail
Ability to handle a high volume of telephone calls
Internal Number: 20:RES-048
About Enterprise Residential
WE TURN ADDRESSES INTO HOMES
Our philosophy is simple: residents first. With a commitment to providing services that improve the quality of life for residents, Enterprise Residential ensures that each of its communities meets the highest standards in the industry. Tell us what you need. We're listening.