Brentwood School, a vibrant and diverse K-12 independent school, is seeking an experienced IT Support Technician.
The IT Support Technician is a member of the Brentwood School Technology Department and reports to the Directors of Information Technology. The IT Support Technician works with a variety of people to support technology use and is responsible for dealing with a broad range of equipment, diagnosis, troubleshooting, and repair of equipment and applications. Brentwood School technology includes computers, printers, tablets, a variety of audio and visual equipment, telecommunications and networking equipment, and other devices and applications. As a member of the technology department in an educational environment, the IT Support Technician should be a self-directed and highly motivated learner who is aware of technology trends and best practices in the industry.
Responsibilities include, but are not limited to:
Diagnose, troubleshoot and repair hardware, devices, peripherals, software, and web applications, as well as set-up, configure and test equipment, software, and web applications
Configure, deploy and manage a large number of both Mac and PC desktops, laptops and tablets
Perform preventative maintenance on a variety of equipment including but not limited to computer hardware, printers, peripherals, visual equipment, and other devices
Maintain up-to-date knowledge of repair practices, policies, and technical specifications of computer hardware, software, web applications, devices, peripherals, and visual equipment
Complete and maintain internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history
Contact users as needed to discuss specific symptoms of equipment failure, nature of repairs required, and possible solutions to equipment problems via remote solutions or in-person
Contact vendors for technical support and parts procurement both electronically and by telephone.
Answer Technology Help Desk calls, create and revise Help Desk tickets
Support faculty, staff, and students in their use of technology in the classroom and other facilities on both campuses
Basic network troubleshooting
Basic systems administration
Windows and Mac management using appropriate software
Support and troubleshoot Audio/Video issues in classrooms, meeting spaces and production facilities
Other duties as assigned
Five years relevant experience in a related field with direct experience in the diagnosis, troubleshooting and repair of Windows and Macintosh systems
Desired qualifications: Apple certified technician, A+ IT Professional preferred
Strong Audio/Visual support required
School experience preferred
A Bachelor's degree or an equivalent combination of experience and certificates required
Skills and abilities:
Ability to multi-task and work accurately under deadline pressure
Ability to work in a team environment
Ability to complete projects as assigned in a timely manner
Energy, patience, and a sense of humor necessary to work effectively with a variety of constituents
Professional attire and conduct
Highly organized with a detail-oriented approach to work
A demonstrated commitment to teamwork and collaboration
Interpersonal communication skills with a good command of the English language, both written and spoken
Ability to work flexible hours and days/some weekends
Motivated to learn about new technologies and share knowledge with team members.
Ability to occasionally lift up to 30 lbs
In addition, a candidate should possess the following personal and professional qualities:
A sense of humor and energy
Effective communication skills
An ability to understand and follow school policies
An interest in and openness to professional growth and development
A commitment to diversity and inclusion
Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com. Please submit a letter of interest and a resume to:
Nick Thompson and Johnny Velasquez
100 S. Barrington Place
Los Angeles, CA 90049
About Brentwood School
Mission & Values
Brentwood School is a vibrant and diverse community whose purpose is to promote personal and intellectual growth.
We provide challenging, engaging programs in a nurturing learning environment, devoting care and attention to every student. Embracing high standards of character, commitment, and achievement.
Brentwood School encourages students to think critically and creatively and to act ethically.
In its relatively short history, Brentwood School has grown to be one of the premier independent day schools in Southern California. Founded as a non-profit corporation in 1972, Brentwood School acquired the Brentwood Military Academy, which had existed since 1902.
Brentwood School opened in the fall of 1972 as a co-educational, college preparatory day school with grades 6-10. Grade 11 was added in fall 1973, and the school graduated its first senior class in June 1975.