Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
The Capital Markets Accounting Operations Center of Excellence was established to bring the controller activities into one centralized team within the Controllers division that delivers expertise on anything and everything that touches the ledger. This team focuses on reconciliations and controls on fixed income, securities, and derivatives for Traded Products. The group performs reconciliations of books and records across Well Fargo Securities supporting the corporate general ledger, stock record, depositories, custodial positions, and SEC/regulatory reporting.
About the Role
Operational and System Change Management is responsible for change management which includes project planning and execution (upgrades, new functionality and migrations from other systems) and ticket resolution.
Operational support includes partnering with technology, business stakeholders, and users across all applications used within SOA; input and maintenance of static data and training of system users.
Performs ongoing and ad hoc user testing of Securities systems – SimCorp and Wall Street. This is accomplished using pre-determined test scripts and methodology.
User testing is conducted to ensure systems and products static data changes are valid and operate without issues after implementation.
Performs daily production support for SimCorp and Wall Street. Update and maintain static data within SimCorp and Wall Street on a timely basis.
Responsible for tickets monitoring and maintenance of ALM ticket cycles - ticket creation via email requests; maintenance via mailbox monitoring, troubleshooting, issue analysis, coordinate for corrective actions; closure upon completion.
Reviews QC Tickets for daily and weekly production verification and request approval from the onsite leaders. Send status update as often as required, via SharePoint announcements, responsible for the regular confirmation of system activity cycles.
Generate daily and monthly reports for various SOA teams and conducts daily running of salesforce activities and backdated contracts. Responsible for overnight reports monitoring which includes trouble shooting error scripts, run-date setups for monthly reports, product authorization, quarterly audits, and adhoc tasks.
Performs business analysis to help define solution options and recommendations for resolution of problem tickets and project subject matter, including pros/cons and rationale for recommendations. Participates in information exchange with business, project manager and IT to identify, gather, and document both high-level and detailed business requirements.
Market Skills and Certifications
Candidates must be college graduate of any bachelor's degree with 2+ years of experience in production support and change management experience
Highly proficient in Microsoft Excel and familiarity working with complex spreadsheet-based financial models and knowledgeable in business process flows
Demonstrated change management skills, particularly those involving process re-engineering and systems change.
Ability to adapt to a fast paced environment and perform under pressure with a high motivation/energy level and able to meet stringent deadlines with strong sense of urgency and results-oriented
Flexibility to change roles and cover other projects
Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 51854BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo