More than power, we're about people. At Great River Energy (GRE), people are our first priority--both customers and employees. Here, you will find a team-centered environment that's rewarding, challenging, and exciting. As a cooperative-owned generation and transmission company, we are Minnesota's second largest utility based on generating capacity.
We are hiring an Technical Desktop Analyst in our Maple Grove, MN location. This opportunity will be responsible for analysis, implementation, maintenance, and 2nd/3rd level support of endpoint computing tools and systems. This position is responsible for operation of Microsoft Endpoint Manager, Virtual desktop infrastructure (VDI), Enterprise Mobility Management, Microsoft Active Directory Users and Computers, Microsoft Group Policy management and other associated endpoint computing systems.
Responsible for acquiring, installing, or upgrading computer components and software, providing routine automation, maintaining security policies, troubleshooting, training staff, and offering technical support for projects.
This position will work closely with peers in the deployment of Microsoft updates, third party patching, application and operating system deployments, and Windows 10 development and servicing. This position will also resolve escalated activities for the MEM client, application/patch deployments, new system image certification, Windows client deployments and other required productivity tools.
Job responsibilities include, but are not limited to
Administers endpoint devices and collaborates with endpoint engineering
Responsible for the operation of Microsoft Endpoint Manager (MEM)
Performing monthly windows patching on computers and a virtual desktop infrastructure (VDI)
Manages tier 3 escalated incidents and service requests while provide training to tier 1 and 2
Identifies and implements process improvements
Represents service desk in division and enterprise level projects and initiatives
Validates and test all end point related changes to ensure successful deployment
Performs advanced diagnostics and troubleshooting of end point configuration, Office 365 and related software
Manages endpoint software maintenance renewals and partner with vendors for ongoing support
Performs account management tasks within Active Directory
Performs auditing of software, accounts, NERC related activities
Experience with Microsoft SCCM
Bachelor’s Degree in technology related field and 3+ years of experience with IT endpoint support OR 2+ years post high school education in a technology related field and 5+ years of experience with IT endpoint support.
Knowledge of IT Service Management processes and best practices.
Understanding local system settings and Group Policy Objects.
Strong knowledge of Windows Operating Systems.
Understanding of application packaging and deployments.
Knowledge of Active Directory and DNS.
Knowledge of Powershell scripting.
Knowledge of VMware View administration.
Knowledge of EMM tool administration (Airwatch, Intune, others).
A positive attitude and a conscientious commitment to customer service and problem resolution.
Interpersonal skills and ability to interact and work with staff at all levels.
Ability to handle multiple tasks in a fast-paced environment.
Ability to communicate effectively, both orally and in writing to technical, user personnel, and management.
Planning: ability to think ahead and plan within timelines and resources; develop scopes, plan and schedule work; set priorities and goals; anticipate and adjust for problems; evaluate workloads; measure and evaluate performance against established goals.
Time management: ability to successfully plan and implement objectives within established timelines and work schedules.
Ability to analyze problems and develop effective solutions at technical, strategic and functional levels.
Demonstrate behavior consistent with company values.
Excellent interpersonal and communication skills.
Strong team player accomplishes tasks by working with others and being a good team player.
Recognizes how his/her decisions may impact others; seeks input from others.
Computer proficiency in operating a personal computer and standard business office applications including Microsoft Office suite, databases, and other related applications as described in previous section.
Ability to work independently, with minimal direction as a highly motivated self-starter.
Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organizational goals.
Detail oriented and ability to perform thorough analysis of assigned work.
Ability and responsibility to work safely alone and with others while following GRE safety rules, certifications and procedures.
Qualified candidates will find we have a lot to offer comprehensive benefits package, wellness programs, continuing education, generous retirement plan, a team based collaborative culture and more! Qualified candidates, please apply at www.greatriverenergy.com under the Careers tab by October 27, 2020. GRE is an EEO/AA/Minority/Female/Disabled/Vets Employer.
Internal Number: 18
About Great River Energy
Powering what’s possible Great River Energy is a not-for-profit electricity provider owned by our 28 distribution cooperatives in Minnesota and Wisconsin for which we generate and transmit electricity. We provide wholesale electric service to our member owners who distribute electricity to approximately 660,000 member consumers - or about 1.7 million people. A diverse mix of generation resources - Our power plants generate more than 2,800 megawatts of electricity and several solar arrays capable of producing 650 kilowatts. In addition, we purchase wind and hydroelectric energy.Your electricity is delivered through power lines to you. Every time you plug in your toaster, television or other electrical device, a system of power lines goes to work to bring you the power you need. Our job at Great River Energy is to keep the lights on by providing a safe & reliable supply of electricity.