About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Corporate & Institutional Banking Channels Technology team within the Corporate and Institutional of Standard Chartered Bank is responsible for our digital customer experiences and interactions. The team delivers the core customer facing channels and distribution platform across all SCB business pillars and own / operate key customer data and process management platforms covering customer reference data, relationship management, analytics, marketing, research, on-boarding, and due diligence / transaction monitoring. The team is at the heart of SCB's journey to improve our customer experience and increase the value derived from our interactions and data.
The business analyst role has been created to support the flagship and innovative Channels platform - Straight2Bank.
A business analyst (BA) is responsible for identifying the actions required to improve the operation of business systems (process and IT). The BA has ownership for understanding the business needs, identifying business solutions and validating the pros and cons of business and technical solution options and design. Directed by the Programme Manager, the BA owns the given issue from requirements definition through to successful delivery. Key business analyst responsibilities include representing the business customer, requirements gathering and documentation, business process re-design (process, services, organisation etc.), and defining the relevant acceptance criteria.
Key Roles Responsibilities and requirements BAs are responsible for defining scope, analysing and developing process, data and analytical models, eliciting and documenting requirements, identifying solutions and verifying that they meet requirements and supporting development activities.
Work with the business users and capture business requirements accurately, comprehensively and without ambiguity, facilitate traceability and in harmony with existing Straight2Bank functionalities
Focus on building the trade components on the S2B platform and focus on integration across other systems which could be across the bank.
Requirements Analysis and Design Definition: Needs to have a good "eye-for-detail" and describe the tasks used to organize requirements, specify and model requirements and designs, validate and verify information, identify solution options, and estimate the potential value that could be realized.
Solution Evaluation: Should be able to describe the tasks used to assess the performance of and value delivered by a solution and to recommend improvements on increasing values in the functions.
Hands-on experience in requirements life cycle management in banking and financial domain. Should be able to manage requirements from inception to implementation.
Well-versed in elicitation and multi-team collaboration at global level. Highly skilled in defining the scope as well as describing the tasks related to the scope.
Co-ordinate amongst internal and business stakeholders to review and obtain business signoff for the project cost, plan, specifications etc
Ensure gaps in deliverables are identified early and addressed effectively
Strategy Analysis and Stakeholder Management - Candidate to posses' skills to identify the business needs, address those needs, and align the change strategy with the Bank.
Should be well-experienced in Business Analysis Planning and Monitoring, and independently describe the tasks used to organize and coordinate business analysis efforts.
Over-see and steer time, cost, and quality of over-all solutions. Work with delivery and project services organizations as well as other technology and vendor organizations in ensuring requirements are transformed into effective solutions with-in cost, schedule and quality - adhering to the bank's standards, guide-lines and policies
Involve in high level technical design / implementation discussions and contribute
Assist development, testing and support teams by providing them business focus and ensure issues are thoroughly analysed and taken to closure
Client Focus: Ensure the business requirements, and proposed solutions, achieve the customers' goals
Stakeholder Delivery: Build effective relationships with stakeholders, both directly and via the project team, to ensure timely delivery of solutions which support the business
Form and maintain key relationships of mutual trust and respect, which fosters a climate of collaboration around project delivery
Ensure proposed solutions meet the needs of the business / business requirements, and will deliver appropriate outcomes
Business Delivery and Financial Performance
Strategic Planning: Communicate the vision, scope and business case for the project as defined by the project manager and signed off by all stakeholders. The BA should be able to link the business case and strategy to their subsequent business analysis and design deliverables
Ensure solutions are aligned with meeting the Bank's strategic goals and architectural vision, or gain explicit approval for non-compliance
Provide support to the project manager to ensure engagement with stakeholders to track and deliver benefits
Use a structured process for data gathering and analysis to specify key dimensions of the problem and determine root cause
Elicit and analyse the business requirements from all stakeholders (and, where relevant, understand and incorporate requirements originating from the other key related projects / programmes / change activities)
Produce the business requirements document ensuring all requirements (functional and non-functional) are unambiguous, feasible, traceable and solution-free
Where business process re-engineering is required, develop current and to-be process and data models
Challenge business around requirements and solutions - provide insight into alternative methods for resolving business problems, and bringing external / industry experience and insight to offer alternatives
Identify possible solutions, verify that these meet the requirements and communicate recommendations to stakeholders to facilitate decision making
Provide assistance, if required, to the project / programme manager with conducting the vendor selection process
Produce the functional specification for the development team, using standard tools (JIRA) and techniques e.g. use cases, flow diagrams, logical data model
Ensure stakeholder engagement throughout the lifecycle of the project by using effective and targeted communications
Continuous Improvement of BA standards: Be aware of and follow Markets Business Analysis practices and processes. Evaluate them and contribute to making them more robust and effective
Risk, Efficiency and Control
Ensure appropriate business analysis / project management frameworks are adopted in a sensible and proportionate way
Ensure you meet appropriate Operating Disciplines and Controls: Ensure that you follow information security and privileged access standards.
Adhere to appropriate principles & best practice frameworks specific to your role
Technical standards: Ensure best practice is continually implemented in all aspects of delivery
Risk Culture: Demonstrate appropriate business and risk aware behaviours - ensure projects RAID logs are actively reported, managed, and escalated & managed in conjunction with risk policies. To be able to identify risks, assess and quantify their impact, and develop actions or plans that mitigate those risks manifesting themselves
Bring drive, energy and enthusiasm to any particular initiative, inspiring others to continually perform at the best
Collaboration: Maintain open relationships with other areas and roles to ensure project deliveries are not slowed but delivered on time and with high quality.
Our Ideal Candidate
Good knowledge on the SDLC and object-oriented architectural concepts
Basic SQL knowledge to query data base and familiarity with Oracle DB concepts
MS-Office Suite including MS Project and MS Visio
API integration concepts will be an added advantage
At-least 5+ years of business analysis experience on supply chain / documentary trade solutions with a total work experience of 7-9 years.
Banking Operations and Processes, Industry Practices for Trade services (Supply Chain/Doc Trade)
Experience in industry standards S4C, EDIFACT, ANSI X12 etc.
Trade operations experience will be an added advantage
Bachelors / Masters in from Information Technology, Engineering or Business Administration with seven to ten years in the financial services banking industry as a IT business analyst; Specific business analysis related qualification (e.g. CBAP, BCS) is desirable.
Preferable to have at least 4 to 5 years of experience in channels domain in the Transaction Banking (TB) space with focus on Trade
End to end working knowledge in Transaction Banking / Channels areas
Experience in working in intercultural teams
Excellent communications and interpersonal skills, including facilitation techniques
A motivated individual with a great sense of responsibility
A work ethic of dependability through punctuality, flexibility, and adaptability to perform as an efficient, detail oriented team player
Documentation and technical authorship
Ability to think and act strategically across a wide range of business situations
Naturally and effectively consult fully with business management
Holistic and incremental change skills
Ability to use an appropriate range of analysis and modelling techniques
Analytic, problem-solving and decision-making skills
Familiar with formal development methodologies and testing processes
Technical and design concepts around web-based applications