Innovation and Platforms â Certified to Use Lead
All third-party tools, operational enablers, and technologies used as accelerators on tech enabled services projects must be reviewed to validate firm standards are applied and that risks are understood and vetted. The firm Technology Operating Model (TOM) framework and process facilitates those reviews and provides a mechanism for guidance.Â The Consulting version of this process is known as Certified to Use (CtU). CtU is required for technologies that host client data, connect to Deloitte systems, and/or use 3rd party software and is managed by Innovation and Platforms (I&P).Â I&P is partnering with ITS to optimize, enable, and scale the CtU program. The position is new and the CtU Leader will own management of the CtU program as well leading and implementing program enhancements to drive efficiencies, scale, and transparency.
Work Youâll Do The CtU program guides practitioners and teams through technology risk reviews and advisory processes necessary for third-party or custom-developed non-monetized technologies that contain and/or process Deloitte or client data.Â The CtU Lead collaborates with leaders across Innovation and Platforms, Risk, Infrastructure, Architecture, Security, Offering Portfolios, and others while owning and managing the full program.Â The CtU Lead is responsible for enabling timely throughput of assets within the CtU program as well as improving the program by identifying, prioritizing, and leading changes that drive efficiencies.
The ideal candidate is an AVP with experience in CtS (Productization) and/or product management, has strong executive presence, excellent facilitation/persuasive presentation skills, background in inspiring and successfully leading virtual teams, experience developing programs/driving process improvements, and successfully has operated a volume based program with complex repeatable processes.
This role will give the candidate a unique opportunity to work with a wide array of Deloitte leadership while enhancing the Certify to Use program to operate efficiently and at scale.
Key responsibilities include:
Own and manage the CtU program:
Â Â Â Enable efficient and timely throughput of assets within the CtU program
Provide CtU program guidance and resolve escalated roadblocks/issues
Collaborate with leaders from cyber, infrastructure, architecture, and (as needed) other specialized areas of expertise across the firm to enable appropriate level of review for assets within the CtU program
Engage and educate I&ALs and the practice to align on CtU program scope and importance
Enable consistent, predicable, and transparent program experience for practitioners, technology teams, and network leadership
Develop and manage recurring detailed tactical status reporting to be used to manage the CtU Managers and (as needed) leadership
Develop and enable recurring leadership status reporting inclusive of budget and resource reporting
Ensure actual budget remains within expected budgeted spend and proactively manage expected variations
Balance throughput volumes with an appropriately staffed CtU Manager and PMO team across US and USI
Escalate appropriate risk related issues to senior leadership as applicable
Understand and be the SME of the nuances and details of the CtU program inclusive of inputs, activities, and outputs
Enable CtU efficiencies and transparency:
Â Â Â Garnering insights from domain SMEâs and CtU Managers, assess existing processes to maximize best practices and mitigate process inefficiencies across the CtU program
Set direction and priorities for program improvement initiatives based on ability to drive efficiencies, scalability, and transparency
Foster, support, and ensure collaboration across stakeholders to align and implement program improvements
Lead and support CtU team in development of improved process and program materials
Develop and manage the CtU team:
Â Â Â Directly manage CtU team and establish clear responsibilities to support efficient throughput balancing a push for duration reduction and risk mitigation
Mentor CtU Managers and model behavior of prioritization, connecting the dots, crisp and succinct communication, understanding the details, accuracy of the details, and exposing audiences to relevant level of detail
Prioritize team workload and manage leadership expectations of throughput and program improvement projects
Empower staff to have ownership and accountability of assets throughout the end to end CtU process, understand the process, and value understanding the details and proactively thinking ahead to anticipate and resolve issues
Coach staff to enhance both hard and soft skills, working toward clearly defined professional and project-based goals
Develop a high performing team that models a culture of asking questions, respect, seeking ways to improve the program, collaboration, positive energy, prioritization, and a culture of supporting each othersâ workloads
Ensure team is diverse, models an inclusive environment, and values well being
Internal Number: 12349750
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