Verizon is looking for a insights professional to be a part of a new customer experience research team within the Customer & Marketplace Insights group. This team will be driving change by championing the voice of the customer and uncovering insights about how to improve and transform Verizon’s customer Experience. You will be responsible for custom customer experience insights for Verizon, including customer journey exploratory and validation, new experience ideation and concept validation, identifying customer pain points and researching tactical and transformational solutions. You will work closely with various parts of the CMI team including the brand & NPS tracking team, the value proposition team, and the UX research team. Your key stakeholders will be a part of CX, Design, and Retail Experience.
Work with cross-functional stakeholders as part of their team, proactively designing the research plans they need to drive their CX initiatives.
Contribute to a culture of innovation by finding new and better ways of doing things and employing innovative research approaches.
Design and executing research programs, both qualitative and quantitative, to address business needs; can articulate rationale and tie to NPS programs.
Synthesize data from multiple sources and translating findings into actionable consumer insights and recommendations.
What we’re looking for...
You are a self-starter with strong research skills. You have demonstrated effective research skills and expertise with customer and shopper experience research.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Consumer market research experience.
Even better if you have:
Master’s degree in marketing or market research related.
Quantitative agile/DIY research experience with Qualtrics, Toluna, Medallia.
Computer skills (MS Office, G Suite).
Project management skills.
When you join Verizon
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.