The position of Service Coordinator was created to help achieve the purpose for which the Cooperative was organized; that is, by providing for specific operational responsibilities to be delegated to a competent, well-trained person whose knowledge of and ability in this position will contribute to the attainment of the basic purpose of the Cooperative.
The specific objectives for this position and the responsibilities to fulfill these objectives include:
Handle all phases of member/consumer services (by phone or in person). (Outages, new services, reconnects, disconnects, material sales)
Schedule and dispatch serviceman for general maintenance.
Schedule and dispatch serviceman for Delinquent disconnects.
Create invoice for car pole accidents and submit insurance claims
Collect information on claims against REMC and file claims to Federated.
Create invoice for work done by REMC and mail to customers.
Coordinating drug testing program with approved vendor
Assist in the purchasing of material.
Assist in preparation and the retention of PCB reports.
Assist in the coding and preparation for payment of invoices.
Assist in checking in material received from Vendors.
Create right-a-way tickets and vegetation tickets for Director of Operations.
Assist Director of Operations with coding and checking weekly Invoices from hot tickets and right-of-way ticket.
Assist Director of Operations with record keeping and filing.
Enter and prepare reports for REMC contractors.
Put meter charges for members in computer.
Data entry in computer for variety of reports.
Process Remote disconnects on delinquent day.
Monitor, dispatch and restore outages on CRC daily and during storms.
Other Duties as assigned.
Perform any and all tasks and duties assigned to carry out the Daviess-Martin County REMC's objectives and goals.
Promote goodwill between the Cooperative and the member/consumer and the general public.
Obtain, through continuing training, knowledge in those areas that will affect performance in the objectives, plans and programs of the Service Department.
Reports to: Director of Operations
Coordinates or Cooperates with:
Director of Operations - coordination with line superintendent and service person
Other employees- Maintaining harmonious, courteous and understanding relations.
Members - providing helpful, courteous assistance and service.
General Public - presenting a friendly, courteous image for the cooperative
About Daviess-Martin County REMC
Hoosier Energy is a generation and transmission cooperative serving 18 member electric cooperatives in central and southern Indiana and southeastern Illinois.