At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees: All M&G plc employees will be supported in the workplace through our LifeWorks employee assistance programme which is run by Canada Life. If you need counselling, confidential financial or legal advice. T he service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
The Adviser Services Function within Prudential Financial Planning provides support for our Clients and Partners. The role is varied and flexibility is key to success. We are looking to recruit Adviser Services Consultants who are motivated and able to build rapport with our Clients and Partners. Communication skills are essential for this role and previous experience dealing with clients within the Financial Services Industry is preferred but not essential. The successful candidate will be working from our Edinburgh office when it re-opens.
Key Work Level Accountabilities: Colleague:
Accountable for delivering a quality service and product to customers and stakeholders
Focuses on quality of delivery to achieve clear outputs within guidelines and precedent
Runs the organisation's processes and systems following pre-defined procedures
Adapts to change, responds with initiative and make suggestions for improvements to own work and processes
Key Responsibilities for this role:
To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.
Key Knowledge, Skills & Experience:
You'll be a great communicator at all levels with a strong desire to build and maintain relationships.
You will have experience in dealing with clients over the telephone.
You will be able to promote our services to new or existing Clients.
You'll be organised and focused with the ability to prioritise and multi task
You will have an attention to detail and a high level of accuracy
You'll provide a range of support, therefore flexibility is a must
Being pro-active, adaptable and tailoring your working style is key to being successful in this role.
Work Level: Colleague Recruiter Name: Sarah Mathers Closing Date: 19th January 2021
We live by four behaviours at M&G and we ask all our employees to:
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things