We're redefining what's possible in public education. We set out to tackle this education crisis with a groundbreaking school design that delivers a rigorous, whole-child education to students from all backgrounds. Today, as the fastest growing, highest-performing charter school network in New York, our network of 47 K-12 schools outperforms every district in the state, proving irrefutably that all children are capable of excellence.
Lead HC Operations and Administration role will be responsible for the day to day management and leadership of HC Services team supporting SA. The role will also contribute to the delivery of our transformational agenda and will be required to participate in ongoing design workshops to ensure our operational model and technology design will enable our HC Service team to deliver the desired level of experience to our employees.
Responsible for supervising the operations of the HC Services team supporting SA, providing management and leadership direction to the team.
Accountable for the overall management of the supply and demand of HCSS team resources to support broader HC initiatives, as requested by HC Leadership.
Maintain relationships with key stakeholders, and associated vendors to ensure seamless provision of quality advisory and transactional services while aligning with the wider HCSS function.
Provide input to the contact strategy and enabling technology requirements for the HCSS team, ensuring the TDX technology and other enabling technologies are appropriately designed and utilized.
Review performance levels to support the identification and execution of continuous improvements to ensure effective service delivery, as well as against performance standards, employee feedback and KPIs
Promote the training, personal growth, professional development, career progression and teamwork of the HCSS team
The HCSS Lead should be someone who has...
In depth operational focus and subject matter expertise in HCSS, with 5+ years' experience in HCSS environment
Bachelor's Degree in HR/Business/or related field; or equivalent work experience
Understanding of HR processes and service center/service delivery is critical, with extensive experience in customer service delivery, support management and US compensation and benefits administration
Excellent customer service experience and behavior management within a team
Highly motivated and self-starter, with high level of energy and pro-active approach to work
Ability to drive design decisions and business outcomes using informed recommendations, whilst able to manage conflicts and differences in opinions
Proactive in seeking information, challenging norms and driving efficiency, Working with a diverse customer base and different cultures
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/.
About Success Academy Charter Schools
Working at Success Academy means joining a leading-edge organization where remarkable people are working boldly and urgently to overturn educational inequities. Our teachers bring their creativity, passion, and drive for excellence to help us build extraordinary K-12 public schools where children — and the adults who work there — are nurtured and empowered to reach their fullest potential.
Success Academy is a fast-paced, leading-edge organization where remarkable people are working boldly and urgently to overturn the vast educational inequities that block opportunity for too many children. A network of 47 public charter schools serving 20,000 K-12 students in some of New York City’s most underserved neighborhoods, we are nationally recognized for our groundbreaking, whole-child school model and outstanding academic results. As innovators and thought leaders, we share our curriculum and model with educators across the country and advocate to change public policies that prevent children and families from having access to great public schools.
When you work at Success Academy, you bring your creativity, passion, and drive for excellence to help us build extraordinary public sch...ools that deliver on each child’s potential — as scientists, chess players, historians, artists, writers, mathematicians, engineers. You will join a dynamic, entrepreneurial team that values warmth and humor, collaborates closely to share ideas and know-how, and continually evolves and innovates to create a learning experience that nurtures the immense capacity in each child and points a way forward for U.S. public education.
The Place to Launch Your Career
As a Success Academy teacher, you’ll get the support you need to swiftly grow skills and build a strong professional foundation for virtually any career. If you have a background in STEM, you will be working at the forefront of math and science education reform, with a pioneering, applied curriculum. For all teachers, we offer world-class training and coaching that empowers you to master skills like planning, data analysis, and public speaking so you can have an immediate and lasting impact on the kids you teach.
Diversity as a Core Value
SA is deeply committed to building a highly diverse community of educators and roughly half of our school staff are people of color. We cannot fulfill our mission of giving kids a world-class education without educators of diverse backgrounds, religions, genders, and sexual orientations who reflect and enrich scholars’ lives.
A place to learn and grow
Our commitment to kids is matched by our commitment to the adults who work here. Whether you are a veteran professional or just starting your career, you will have opportunities to hone your skills and deepen your expertise so you can grow professionally and thrive in your role. For our educators, we offer world-class training with an immersive summer experience and daily coaching and feedback, as well as the opportunity to pursue a free master’s degree in education after one year. Our teachers are empowered to swiftly sharpen their skills in planning, prioritization, strategic data analysis, and public speaking, building a strong professional foundation for virtually any career.
SA is a fast-growing, entrepreneurial organization that recognizes, celebrates, and rewards strong performance. Our network has grown to 45 schools since its founding in 2006 and with an ambitious plan to almost double in size over the next decade, staff members who excel in their roles can enjoy significant career growth. In our schools, educators have accelerated opportunities to progress into instructional and school leadership, as well as pathways into content and curriculum development, training, and more.
Work where you will make an impact
Few careers match working at Success Academy when it comes to feeling that your work matters: The work is hard but the pay-off is profound. Whether your role is at the network or our schools, you have the daily satisfaction of knowing your expertise, commitment, and effort are contributing to the tremendous growth and learning of the children we serve, who are leading the nation in academic achievement and proving that we can tackle the crisis in public education!