| Position Summary This is a full-time management role accountable for supporting leasing and maintaining the operational success of our 400k sq. ft. of Class A office space, including 40k sq. ft. of co-working and flexible workspace, mixed-use and retail. This role will also contribute to day-to-day operations of the overall property, including the shopping center and affiliated business units, maintaining the aesthetic of the center, maintaining a consistently high customer experience, and delivering service levels appropriate for a landmark, flagship shopping and mix-use destination. Essential Duties - Office / Bespoke Management
- Actively supports the overall business strategy and implementation for the office buildings and co-working space
- Drives rent to meet annual budget in partnership with leasing team and local brokers
- Builds and maintains relationships with local brokers, co-working and target company communities while staying on top of industry trends
- Reviews and understands leases and executes on the deliverables for each specific tenant
- Oversees the client journey from sales and lease execution to construction, move-in and onboarding
- Acts as the point of contact for tenant needs and efficiently resolves issues to ensure satisfaction and retention
- Manages operating budget, actively identifying and implementing both revenue-generating and cost- saving initiatives
- P&L management including reporting, forecasting and annual budget
- Oversees third-party contracts and vendors, partners with facility team to improve operational efficiencies (HVAC, Security, fire safety, etc.)
- Partners with facility team to develop and execute capital investment plans including scope, schedule and budget
- Builds and maintains annual marketing plan for offices & co-working
- Shopping Center Management
- Deliver day-to-day operational excellence in accordance to established metrics and standards
- Work in partnership with Shopping Center Management, Facilities Management, Security and Risk Management teams/programs
- Ensures optimal performance and full compliance with health, safety, labor and environmental regulations.
- Manages corporate policies and procedures as related to process, reporting and documentation.
- Maintaining the aesthetic of the center with a consistently high customer experience and service level appropriate for a landmark, flagship shopping and mix-use destination.
Key Performance Indicators (In Accordance to Center Specific Objectives) - Thoughtful Leadership
- Builds strong customer relationships delivering customer-centric solutions.
- Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
- Balances and manages the interests of multiple stakeholders.
- People Management
- Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
- Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
- Self Attributes
- Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
- Gains confidence and trust of others through honesty, integrity and authenticity.
- Operates effectively even when things are not certain, or the way forward is not clear.
- Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
- Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
- Situational adaptability in real time to match the shifting demands of different situations effectively.
- Business/Real Estate Knowledge/Experience
- 3 to 5 years of progressive experience in office/co-working/real estate/property/hospitality management level roles.
- Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
- Ability to understand and interpret leases and other legal agreements.
- Negotiating skills in contract terms, project timelines and more.
- Education
The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best - TEAMWORK We unite talent to win as a team - ETHICS We build on trust and transparency – BOLDNESS We dare with vision and agility – PASSION We go the extra mile – OWNERSHIP We are empowered to deliver. What is important to us is to welcome personalities that are committed, team player, full of positive energy and ready to grow within an international company. We offer a collaborative, innovative and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and collective power of our employees. If you are looking for a stimulating and empowering mission, promoting teamwork and challenge on a daily basis, do not hesitate to apply! Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics Compensation & Benefits - Be a part of Unibail-Rodamco-Westfield’s global network
- Exempt
- Competitive salary based on experience and qualifications
- Medical, Dental, Vision, and 401K benefits available
- Significant growth opportunity
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