The Customer Success Manager will lead a team of Customer Success Managers to ensure customers achieve their business outcome with Rockwell Automation's subscription and services contracts.
Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.
Responsible for sales and commercial leadership driving growth within the geographic areas and assigned customer groups assigned.
Develop, coach and mentor personnel within the Customer Success team using appropriate performance management and development tools.
What you will do
Leads a team of Customer Success Managers responsible for Adoption, Expansion and Renewal of contracts and subscriptions.
Implements Regional Strategy for Customer Success Organization into area of responsibility to ensure customers achieve their business outcomes within area of responsibility.
Responsible for the management of all contracts & SW subscriptions within area of responsibility.
Responsible for driving revenue through managed service contracts (including renewals and upsells).
Responsible for understanding customer data and insights and ensuring that they are translated to value delivered to customer and properly communicated (to customer) on a periodic basis.
Communicates with services delivery teams to help ensure an optimal customer experience.
Skills you have
Ability to motivate others to make customers successful.
Strong negotiation skills.
Excellent presentation and communication skills (written and verbal) to various levels of the organization.
Promoting customer needs as the key driver for business goals and initiatives.
High energy, driven and enthusiastic about opportunities to establish and implement new approaches.
Ability to work with cross functional teams
Bachelor's degree in Business Administration, engineering or related fields.
Minimum of 5 years work experience and experience with managing a talent pool from diverse fields (technical and non-technical).
Have intimate knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
Experience with understanding customer buying behaviors & processes.
Deep knowledge on sales process and cycle - Ability to collaborate and build trust with sales.
Ability to interact with executives from customer organizations.
Ability to work in complex environments; and managing conflicting demands and expectations
Ability to balance Customer Expectations with Profitability requirements.
Internal Number: 89248BR
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.