The Energy Cooperative, headquartered in Newark, Ohio, serves over 65,000 electric, natural gas and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment.
At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best.
Here’s a glimpse of the programs we offer our employees:
Medical, Dental and Vision Insurance
Life and Accidental Death & Dismemberment Insurance
Supplemental Life Insurance Programs for Employee, Spouse and Children
Flexible Spending Account (FSA)
Paid Time-Off (PTO)
Traditional 401(k) and Roth 401(k)
Retirement Pension Plan
Employee Assistance Program
We are currently looking to fill the position of Collections and Receivables Clerk for our Newark, OH Headquarters Office. This is a clerical, non-exempt position that is responsible for the day to day administration of collections, receivables and disconnects. Provides general customer service duties and assists other member service areas when needed.
Nature and Scope of Position (Essential Duties and Responsibilities):
Support and incorporate the Cooperative's Mission, Vision and Values in personal and professional behavior and decisions.
Comply with Cooperative policies, procedures, goals and objectives and meets attendance and punctuality guidelines.
Understand, observe and enforce Cooperative safety and security procedures and report potentially unsafe conditions to department supervisor and/or safety department personnel.
Schedule accounts which are delinquent in payment. Coordinates payment arrangements with delinquent consumers. Coordinated with field personnel a final listing of daily disconnects.
Process member payments and accurately record payments for posting. Administer daily processes required to balance and reconcile payments with daily reports.
Assist member-consumers with natural gas, propane, and electric service including questions, complaints, new accounts, transfers, terminations, collections, bankruptcies, inactive refunds and payment terms in person or by telephone in an efficient and pleasant manner.
Ensure all receivables are accurately posted, balanced to the ledger and communicated to accounting in a timely manner.
Periodically review levels of bad debt and receivables in arrears.
Create monthly status reports, both written and verbal, for the Board of Directors regarding the status of collections and other pertinent member services activities including any issues that the Board of Directors should be aware of.
Assist, explain and direct members to various programs (i.e. HEAP, LEADS, Job & Family Services), when appropriate.
Perform other related work in addition to other duties as may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and/or abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education: High school diploma or equivalent is required. Requires ability to read, write and effectively demonstrate excellent mathematical and analytical acuteness. Previous experience working with the general public and in a call center is preferred. Strong 10-key and computer skills needed along with a working knowledge of Microsoft Word and Excel required.
Certificates, Licenses and Training: Must possess a valid driver's license and have the ability to attend meetings and/or training seminars when requested. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Language and Interpersonal Skills: Must possess excellent telephone and communications skills and be able to deal with the general public in a courteous and professional manner at all times. Ability to present written and oral reports to management when requested. Is a good listener and actively engages in conversations in order to clearly understand others' message and intent. Is easy to approach and talk to and spend the extra effort to put others at ease.
Other Skills and Abilities: Performs well under stress, when confronted with emergency, critical or unusual circumstances. Displays high standards of ethical conduct and is widely trusted and viewed as a direct and truthful person. Maintains sensitive information with a high level of confidentiality. Effectively solves problems and has a realistic vision of the end result. Requires minimal supervision.
Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment where climate and noise levels are controlled. No known hazards exist.
The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, twisting/pushing/pulling, kneeling, talking, hearing, visual ability and mental and emotional demands.
This position is subject to pre-employment physical and substance abuse testing and may be subject to random testing in accordance with the Cooperative's substance abuse policy.
Must be available for unscheduled overtime and be able to work during non-working hours which may include weekends and holidays.