GWS Local is a tailored, fixed-price facility management solution at a local level with access to the Global CBRE GWS platform.
We manage soft services through trusted best-in-class partners, and self-delivery of hard services. Utilizing an Agile delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.
The Area General Manager (AGM) is accountable for the leadership, management and development across all aspects of a Local Facilities Management (LFM) portfolio of accounts. This includes service delivery, QHSE, statutory compliance, people and talent management, operations management and the continual development of the customer base.
Deliver outstanding client outcomes on accounts.
Full responsibility for Profit & Loss including development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.
Ensure that opportunities for the strategic development of the portfolio are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
Ensuring business policies and processes are effectively communicated, and implemented within the contract.
Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our services and subcontractors' activities and are regularly reviewed.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Promoting and maintaining the CBRE RISE values (Respect, Integrity, Service, Excellence).
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.
Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, employee engagement and recognition/reward.
Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
LFM is a rapidly growing business area for CBRE with excellent scope for career progression and professional development.
Bachelor's Degree Proven track record within the Facilities Management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. Proven experience of business development and strong commercial acumen. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organized, able to prioritize and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organization. Strong financial skills. Ability to manage conflict and crisis situations effectively. Organized and detail focused with the ability to multi-task.
Internal Number: 20027295
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.