At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
Delivers outputs that are clearly defined, using discretion over how to achieve them
Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations
We're looking for experienced investigation analysts, to join the "Fraud Monitoring and Analysis" Centre of Excellence at M&G, who are excited to help us to improve customer outcomes through detailed investigations and using the learning to improve the overall process of identification and alerting. You will play a vital part in our vision: to become the best loved and most successful savings & investment business.
You'll be joining the Fraud Monitoring and Analysis team, helping us develop investigation and interception capabilities within Fraud monitoring Centre of Excellence. You will be expected to develop awareness around fraud related risks and technical architecture of systems and tools. You will also help us ensure that, with our ever changing business, we are collecting and making use of all data sources as they are released to customers, advisors and colleagues alike.
A key part of the role will be to understand the complex operational structure, customer journeys and the data sources that may be able to useful for different types of investigation scenarios. You will have strong stakeholder management skills and be able to influence their decisions in order to support better outcomes for Fraud monitoring team. Working across the full project lifecycle, you will be expected to be comfortable at everything from requirements gathering, investigation, event logging, providing feedback to data scientists and data engineer and providing support to the colleagues within the team.
Role & Responsibilities
To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G Prudential's operational risk.
In conjunction with Financial Crime team and other support teams such as Innovation Team, Fraud 2LOD, Operations team, etc. - continue to develop a holistic, risk based backlog of monitoring stories, work to unify the alerting and investigation mechanisms from different business units into one, develop the business processes to investigate and intercept transactions and as business subject matter expert to provide feedback to refine the machine learning and rule based model
To work with the sponsor, technical & operational areas to reduce false positives & increase its effectiveness in detecting suspicious transactions
To investigate suspicious activity alerts and build a network of SMEs and knowledge that can be used to assess & score each alert
Prepare a view and constantly review the fraud/risk exposure in digital and offline journeys. Have a high level understanding of the products and journeys covered/exposed across the enterprise. Develop overall awareness around data and technical architecture of the tools and systems used.
To support the design of the enterprise wide target operating model (and associated business case)
Work with senior business stakeholders to understand requirements and develop relationships to influence their decisions in order to support better outcomes for Fraud monitoring team
To research the market and provide insight for design our operating model
Skills and capabilities
Strong business network covering business processes and product knowledge
Dealing with ambiguity and fluid situations
Collaboration and exploration
Experience in using MS Excel, Word, Powerpoint, Teams, etc.
Open to adopt new tools and technologies to support investigation process
Communication / reporting of key points
Diligent & organised
Effective stakeholder management
Work Level: Experienced Colleague Recruiter: Shaima Nasim Closing Date: 17.5.2021
We live by four behaviours at M&G and we ask all our employees to:
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things