At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
This role is part of a transformation programme which will see the outsource of some of M&G's Investment Operations team transfer to Statestreet's IMS Alpha Services division on the 1st July 2021.
As part of the transfer a new Head of Transaction Management role has been established and the individual will be responsible for the current Investment Operation teams of Settlements, Collectives, Treasury and Portfolio Operations.
Manager / Expert :
As a people manager, accountable for managing and motivating the team to ensure quality of delivery and service to customers and stakeholders
Manages conflicts that may impact delivery
Problems faced are non-routine and needs an awareness of complex systems and the broader picture
Identifies and anticipates the need for change to continuously improve quality and efficiency of service
Manage resources and risks using expert judgement and experience
Strong network with peers
Have frequent contact with customers and external stakeholders
Key responsibilities for the role :
Reporting to the Head of Middle Office Services, the role will be accountable for the management and leadership of the Settlements, Collective, Portfolio and Treasury Operations Teams and will have five direct reports.
The teams are responsible for the confirmation and settlement of public equity and fixed interest securities including the management of broker relationships. Deal placement and settlement of public and private collectives and liquidity products. The management of Money Market and FX transactions and the processing of cashflows, inspecie transfers and resolution of cash and stock reconciliation exceptions.
The individual will be required to support the Head in the following :
Management of teams in accordance with established procedures and controls
On-going review of processes to reduce operational risk and improve efficiency
Support the change management process and work with the Change Manager to ensure all product launch activity, new markets and regulatory change are delivered to SLA's.
Ensure the team is appropriately resourced and trained with objectives set and performance is reviewed regularly by their managers.
Work collaboratively & take personal accountability to maintain and enhance the team's controls and to support the improvement of the control environment, supporting the risk framework including audits and a reduction in operational risk.
Act as an escalation point for key M&G and Statestreet stakeholders
Ensure service delivery of the teams within the SLA and performance against KPI's and support the Head of Middle Office Service at monthly Service Review meetings.
Skills, Knowledge & Experienced Required :
Proven management experience in a similar role within Operations
Prior experience of delivering change and transformation
Strong knowledge of public, collective & cash instrument asset classes including the trade life cycle
Proven relationship management experience with stakeholders, third party administrators and suppliers
Strong knowledge of operations, risk and supporting audits
Prioritisation skills including the ability to prioritise the pipeline of change requests and manage the delivery of the team
Strong written and verbal communication skills
Strong sense of ownership
Skills, Knowledge & Experience - Desired :
10 years + Investment Operations experience
Work Level: Manager/Expert Recruiter: Shaima Nasim Closing Date: 17.5.2021
We live by four behaviours at M&G and we ask all our employees to:
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things