TITLE: Inpatient / Outpatient / Home Health Phlebotomist
REPORTS TO POSITION: Varies
DEPARTMENT: Laboratory or Home Health
DATE LAST REVIEWED: 9/7/2017
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
The Laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine.
The Home Health department provides regional skilled, medical services to patients that are unable to leave their homes to access medical care. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, aide, and phlebotomy
POSITION OVERVIEW: The Inpatient / Outpatient / Home Health Phlebotomist at St. Charles Health System process laboratory orders; performs phlebotomy procedures/collections with as little discomfort as possible to patients of all ages. Perform phlebotomy procedures following the standards of practice as outlined in System policies and procedures and while working within the boundaries of the Phlebotomy Scope of Practice. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Meet all competency requirements and training timelines. Completes an in-depth sign off sheet related to processes and procedures performed by the phlebotomist.
Prioritize requests for procedures according to urgency of need and type of tests ordered. Navigate and prioritize specimen collections using the Lab Information System as well as critically thinking skills. Process and test samples using various instruments and processes following laboratory standards. Perform POC testing, including CLIA waived testing and QC.
Navigate through multiple complex computer systems to find MD orders, update and verify patient information, research billing questions, place orders, and meet regulatory requirements for Medicare and other payers.
Think critically, multitask, and maintain accuracy during periods of frequent interruptions in a fast-paced environment.
Participate in the distribution of results, faxing, phoning, delivery, as designated or as requested by clients.
Train and mentor effectively using constructive feedback after meeting competency and experience requirements.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Additional Duties for Laboratory Phlebotomists only:
Greet clients upon arrival at the outpatient draw station or area. Greet patients appropriately according to the surroundings, situation, and time of day.
Assist the RN and MD as requested in the collection of blood samples and during specialty procedures.
Respond quickly to codes and traumas and have the ability to maneuver in tight quarters.
Manage multiple patient types including but not limited to confused, combative, upset, psychiatric, traumatized, and nonresponsive individuals in varying situations including some that can be visually disturbing.
Registers all patients for laboratory services as ordered by their physician and in compliance with St. Charles Health System policies and procedures.
Research tests and diagnostic codes according to billing and insurance requirements, mainly pertaining to Medicare and other government funded insurance programs, according to Medicare Compliance Act; informs patients regarding expenses beyond insurance reimbursement, and allows the patient to make decisions as to whether or not to follow through with lab services based on current guidelines, before tests are drawn.
Additional Duties for Home Health Phlebotomists only:
Assist the RN as requested in the collection of blood sample.
Greet patients appropriately according to the surroundings, situation, and time of day.
Research tests and diagnostic codes according to billing and insurance requirements, mainly pertaining to Medicare and other government funded insurance programs, according to Medicare Compliance Act.
Internal Number: R1009095
About St. Charles Health System
About St. Charles Health System
With four hospitals and more than 220 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. We take our role in our communities seriously and have pledged to work with our partners to achieve our vision: Creating America's healthiest community, together.
St. Charles Health System began in 2001 as Cascade Health Services when St. Charles Medical Center in Bend merged with Central Oregon District Hospital in Redmond. Today, St. Charles owns and operates medical centers in Bend, Redmond, Prineville and Madras.
Our medical centers in Bend and Redmond are accredited by The Joint Commission. St. Charles Bend is Oregon's only Level II Trauma Center east of the Cascades. St. Charles Prineville and St. Charles Madras are critical access hospitals that are well regarded in their commitment to modern, progressive health care.
A private, nonprofit Oregon corporation, we're Central Oregon's largest employer with more than 4,300 caregivers in Bend, Madras, Redmond, Prineville, Sisters and La Pine combined. More than 350 active medical staff members and approximately 200 visiting medical staff mem...bers also make it possible for St. Charles to deliver a wide range of excellent care in a compassionate, healing environment.